Brian Hezekiah Yoganathan
E1/2/1 NHS Forbes Lane Maradana Colombo 10.
Summary
Motivated and adaptable individual with strong communication, leadership, and ICT skills. Proven experience in customer service with a solid academic background in information technology.
Overview
1
1
year of professional experience
Work History
Call Agent (Freelancer)
T-Mobile USA, Colombo
11.2024 - Current
- Provide customer support to US clients, resolving queries efficiently and maintaining high satisfaction ratings in a fast-paced remote environment.
Education
GCE Ordinary Level – Wesley College, Colombo
Wesley College
01-2022
Diploma in Information & Communication Technology
ICBT Campus
Distinction01-2023
GCE Advanced Level – Wesley College, Colombo
Wesley College
01-2024
Equest Institute of Higher Education
Online Trading Course
01-2025
Skills
- Customer Service & Client Support
- ICT & Computer Literacy
- Multilingual communication (English, Tamil, Sinhala)
- Leadership & Team Coordination
- Time Management & Adaptability
- Problem Solving & Conflict Resolution
Achievements & Leadership
- Prefect (Junior, Sub, and Prefect – 1 year each), Wesley College
Secretary, Tamil Union & Arts Union, Wesley College
Committee Member, Student Christian Movement (SCM)
Committee Member, ICT Union
Extracurricular Activities
- Certificates in Swimming and Scouting
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
sinhala
Upper Intermediate (B2)
B2
Timeline
Call Agent (Freelancer)
T-Mobile USA, Colombo
11.2024 - Current
GCE Ordinary Level – Wesley College, Colombo
Wesley College
Diploma in Information & Communication Technology
ICBT Campus
GCE Advanced Level – Wesley College, Colombo
Wesley College
Equest Institute of Higher Education
Online Trading Course
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