Berugoda Arachchige Seenath Chanaka
Viharahena,Deniyaya, Sri Lanka
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Manager
KAHANDA KANDA BOUTIQUE HOTEL
Galle, Sri Lanka
02.2025 - Current
- Company Overview: 17 Villas (13 Villas with Private Plunge Pool & 4 Villas with Garden View), Bar and Restaurant, Spa
Room Division Manager
NiiRA BOUTIQUE MIRISSA (MANAGED BY AM HOTEL COLLECTION)
Kopparamulla
10.2024 - 02.2025
- Company Overview: 21 Rooms, (Loft Suites, Family Suites, Deluxe Rooms) Main Restaurant, Main Lobby Bar, Pool Bar, Terrace Bar
- Schedule space and equipment for special programs, meetings and conferences.
- Provided leadership, direction and guidance to all personnel in the Rooms Division department.
Assistant Resident Manager
MOSVOLD LANKA LUXURY BOUTIQUE VILLA
Ahangama
03.2024 - 09.2024
- Guest Feedback and Service Improvement: Working closely with the Director of Operations, I was responsible for reviewing guest feedback across platforms such as TripAdvisor, Booking.com, Google Reviews, and other relevant sources.
- In my role as Assistant Resident Manager at Mosvold Lanka Luxury Boutique Villa, I was entrusted with supporting the Director Operations in overseeing the day-to-day operations and ensuring the smooth running of the property. This included a variety of responsibilities across guest services, staff coordination, property management, and continuous improvement initiatives.
- Property Maintenance and Repair Management: I led the repair and maintenance operations for all guest rooms and public areas of the hotel. In collaboration with the Maintenance Engineer, I ensured the highest standards of cleanliness, safety, and functionality were maintained. This involved identifying issues, coordinating repairs, and conducting regular property inspections to minimize downtime and ensure guest satisfaction.
- Guest Feedback and Service Improvement: Working closely with the Director Operations, I was responsible for reviewing guest feedback across platforms such as TripAdvisor, Booking.com, Google Reviews, and other relevant sources. I took immediate action on negative feedback, ensuring that issues were addressed promptly and proactively. I collaborated with the team to implement improvements based on guest reviews, which contributed to a continual increase in customer satisfaction and loyalty.
- Supporting Director Operations with Operational Initiatives: I provided ongoing support to the Director Operation on a range of operational tasks and property initiatives. This included assisting with budgeting, overseeing inventory control, helping with staff recruitment, and developing training programs for new staff members to ensure they were aligned with the hotel’s standards.
- Guest Relations & Service Excellence: As Assistant Resident Manager, I played an active role in guest relations, ensuring that every guest had a memorable and pleasant stay. I addressed guest inquiries, resolved complaints, and handled special requests to personalize their experience. My focus was on building strong guest loyalty through exceptional service.
- Improved Property Maintenance Standards: Successfully led initiatives to maintain and enhance the condition of guest rooms and public areas, resulting in increased guest satisfaction regarding the property’s cleanliness and functionality.
- Boosted Online Reputation: By closely monitoring guest reviews and addressing concerns promptly, I helped improve the hotel's online reputation and rankings on review platforms, contributing to a higher number of positive reviews.
- Optimized Operational Processes: Streamlined daily operations to improve efficiency, reduce costs, and ensure smooth guest experiences. My actions helped ensure the hotel ran more effectively while continuing to meet guest expectations.
Hotel Manager
SUMMERSET CONTINENTAL HOTEL
Maitama,Abuja,Nigeria
03.2023 - 02.2024
- Company Overview: 27 Rooms, Main Restaurant, Main Lobby Bar, Pool Bar, Meeting Rooms & Spa
- As Hotel Manager at the Summerset Continental Hotel, I was responsible for overseeing all aspects of hotel operations to ensure the highest level of guest satisfaction and efficient day-to-day management. My role required balancing operational duties, team leadership, and guest services to maintain a luxurious and welcoming environment for both business and leisure travelers.
Front Office Executive
HOTEL LANKA SUPER CORALS HIKKADUWA
Hikkaduwa
02.2022 - 03.2023
- Company Overview: 75 Rooms, Main Restaurant, Main Lobby Bar, Pool Bar, Meeting Rooms
- I played a key role in delivering exceptional service in a luxury beachfront hotel setting. My responsibilities encompassed a broad range of front office operations, focusing on customer service, guest relations, and ensuring seamless daily operations for both guests and staff.
- Guest Reception & Check-in/Check-out: I was responsible for greeting guests, checking them in, and ensuring that their experiences at the hotel were memorable. This involved managing reservations, processing payments, and providing guests with key information about hotel amenities, services, and local attractions.
- Reservations & Billing: I was responsible for managing room reservations, ensuring all bookings were handled efficiently. I processed guest payments, managed the hotel’s billing system, and ensured accuracy in all financial transactions.
- Liaised with housekeeping, food and beverage, and maintenance departments to ensure smooth hotel operations.
Communicated guest preferences and special requests to relevant teams for timely responses.
Addressed maintenance issues promptly by coordinating with appropriate departments.
Front Office Executive
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
Deniyaya
04.2020 - 02.2022
- Company Overview: 20 Rooms, 01 Bungalow & Spa
- 20 Rooms, 01 Bungalow & Spa
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
- Collaborated with other departments on various projects as needed.
- Performed quality control inspections for guest rooms and public areas.
Front Office Supervisor
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
Deniyaya
04.2019 - 04.2020
- Company Overview: 20 Rooms, 01 Bungalow & Spa
- 20 Rooms, 01 Bungalow & Spa
Receptionist
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
Deniyaya
04.2016 - 04.2017
- Company Overview: 20 Rooms, 01 Bungalow & Spa
- 20 Rooms, 01 Bungalow & Spa
Trainee Steward
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
Deniyaya
04.2015 - 04.2016
- Company Overview: 20 Rooms, 01 Bungalow & Spa
- 20 Rooms, 01 Bungalow & Spa
Education
General Certificate of Education - Advanced Level
01.2015
General Certificate of Education Passed - Ordinary Level
01.2012
Skills
- Social Media support for Marketing
- Housekeeping Management
- Front Office Management
- Maintenance Team Management
- Transport Management
- Remote Location Leadership Experience
- Left Hand & right-hand driving
- Collection & compiling guest satisfaction
- Administrative work – MS Office applications
- Revenue management
- Problem solving
- Shift scheduling
- SOP development
Non Related Referees
- Mr. Chandana Wickramaratne, General Manager - Bellwood Manor, Nuwaraeliya, Chandi.wicks@outlook.com, +94-77 987 8003
- Mr. Niran Ratwatte, General Manager, The Rainforest Eco Lodge – Aitken Spence Hotels, GM@rainforest_ecolodge.org, +94 77 – 777 2806
Certification
I certify that the above particulars I submitted are true and correct to the best of my knowledge.
Hotel System Used
- EZee property management System
- Ezee Burp Restaurant System
- Boost PMS Restaurant cashiering
- Asna Work Management
- Hoteltime Property Management
Personal Information
Passport Number: N9055368
Nic : 963462697V
Date & Birth - 11.12.1996
Languages
German
Beginner
A1
References
References available upon request.
Timeline
Duty Manager
KAHANDA KANDA BOUTIQUE HOTEL
02.2025 - Current
Room Division Manager
NiiRA BOUTIQUE MIRISSA (MANAGED BY AM HOTEL COLLECTION)
10.2024 - 02.2025
Assistant Resident Manager
MOSVOLD LANKA LUXURY BOUTIQUE VILLA
03.2024 - 09.2024
Hotel Manager
SUMMERSET CONTINENTAL HOTEL
03.2023 - 02.2024
Front Office Executive
HOTEL LANKA SUPER CORALS HIKKADUWA
02.2022 - 03.2023
Front Office Executive
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
04.2020 - 02.2022
Front Office Supervisor
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
04.2019 - 04.2020
Receptionist
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
04.2016 - 04.2017
Trainee Steward
RAINFOREST ECO LODGE – MANAGED BY AITKEN SPENCE HOTELS
04.2015 - 04.2016
General Certificate of Education - Advanced Level
General Certificate of Education Passed - Ordinary Level
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