Berney Nugera
Customer Support Specialist
Golden Gate,Gamunu Mw, Homagama
Summary
I am a Customer success and supply chain professional with 5+ years of experience in apparel, retail, and SaaS-enabled procurement operations. Skilled in client onboarding, vendor management, PLM/ERP systems, and data-driven process improvement. Proven ability to drive software adoption, optimize sourcing workflows, and deliver high service standards across global apparel and retail clients. Known for bridging communication between technical teams and business users to ensure successful platform implementation and long-term client satisfaction.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Support Specialist
i4T Global
10.2023 - 08.2025
- Supported implementation of mobile SaaS solutions, troubleshooting client-side issues, and ensuring seamless platform adoption.
- Delivered onboarding and training to users across operations and technical teams.
- Resolved high-priority support tickets with 95% SLA compliance, ensuring client satisfaction.
- Collected customer feedback to guide product enhancements and user documentation.
Deputy Analyst- Brands Supply Chain
Accenture
10.2022 - 09.2023
- Negotiated with 15+ suppliers to reduce procurement costs by 12% and improve delivery timelines by 20%.
- Monitored product development timelines and sourcing schedules in line with seasonal demand.
- Coordinated vendor communication for apparel and consumer products across multiple brands.
Retail Fashion Buyer
Softlogic Holdings
11.2019 - 10.2023
- Managed procurement operations for 3 multinational clients in apparel and retail, ensuring 100% on-time material delivery.
- Leveraged PLM and ERP data to optimize replenishment cycles across 6 countries.
- Collaborated with design and sourcing teams to streamline material flow and vendor alignment
Management Assistant – Procurement & Supply Chain
University of Moratuwa, Sri Lanka
01.2017 - 11.2019
- Assisted with tendering and supplier evaluation, achieving 10–15% cost savings through competitive bidding.
- Supported academic and infrastructure projects through accurate material planning and logistics management.
Education
Bachelor of Business Management Honours -
Master of Technology - Master of Information Management
High School Qualification - Business Studies
Certification
JIRA |MS Teams | Slack
Referees
- Available upon request
Timeline
Customer Support Specialist - i4T Global
10.2023 - 08.2025
Deputy Analyst- Brands Supply Chain - Accenture
10.2022 - 09.2023
Retail Fashion Buyer - Softlogic Holdings
11.2019 - 10.2023
Management Assistant – Procurement & Supply Chain - University of Moratuwa, Sri Lanka
01.2017 - 11.2019
St. Bridget's Convent - High School Qualification, Business Studies
The Open University Of Sri Lanka - Bachelor of Business Management Honours,
Sri Lanka Institute of Information Technology - Master of Technology, Master of Information Management