Berney Nugera
Customer Support Specialist
Golden Gate ,Gamunu Mw, Homagama
Summary
I am a customer-focused service professional with 5+ years’ experience in airport operations, ground handling, and customer service. Skilled in assisting diverse passengers, coordinating flight turnaround activities, and ensuring compliance with safety and security standards. Adept at managing high passenger volumes, handling documentation, and providing stress-free travel experiences in line with airline service excellence.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer support specialist
i4T Global
10.2023 - 06.2025
- Maintained accurate customer records and documentation in compliance with service standards.
- Coordinated with technical teams to resolve discrepancies and operational issues.
- Generated reports and tracked workflow progress to support service recovery and SLA compliance.
Deputy Analyst – Supply Chain & Procurement
Accenture
10.2022 - 09.2023
- Coordinated logistics and supply chain operations for global clients, including vendor material ordering and timely deliveries.
- Tracked supply chain KPIs, prepared inventory reports, and supported cost optimization projects.
- Assisted in supplier performance evaluation to improve efficiency of the logistics process.
Junior Buyer / Procurement Assistant
Softlogic Holdings PLC
11.2019 - 10.2023
- Oversaw stock replenishment cycles, ensuring efficient distribution to more than five outlets.
- Handled import documentation and logistics arrangements for raw materials and finished goods.
- Coordinated with suppliers, freight forwarders, and warehouse teams to ensure timely stock movements.
Ground Handling Agent & Documentation Officer
OwningAero Flight Support Company
01.2017 - 11.2019
- Assisted passengers during check-in, boarding, arrivals, and disruptions, ensuring smooth travel experiences.
- Coordinated with ramp, catering, fueling, baggage, and aircraft maintenance teams for timely flight turnarounds.
- Handled documentation and baggage processes, including claims and transfers.
- Ensured compliance with airline safety, security, and operational requirements.
Education
* Bachelor of Business Management Honours -
The Open University Of Sri Lanka
* High School Qualification - Business Studies
St. Bridget's Convent
Skills
- Airport Operations & Passenger Handling
- Safety, Security & Compliance (ICAO/IATA)
- Ground Handling & Aircraft Turnaround
- Crisis & Disruption Management
- Customer Service & Complaint Resolution
- Team Leadership, Training & Mentoring
- Documentation & Pre/Post-Flight Administration
- Supplier & Stakeholder Coordination
- Check-in, Boarding & Baggage Handling
- Communication & Interpersonal Skills
- Customer Service & Complaint Resolution
- Multitasking in High-Pressure Environments
- Ground Handling & Aircraft Turnaround Coordination
Additional Information
* Nationality: Sri Lankan *Availability: Immediate
Timeline
Customer support specialist
i4T Global
10.2023 - 06.2025
Deputy Analyst – Supply Chain & Procurement
Accenture
10.2022 - 09.2023
Junior Buyer / Procurement Assistant
Softlogic Holdings PLC
11.2019 - 10.2023
Ground Handling Agent & Documentation Officer
OwningAero Flight Support Company
01.2017 - 11.2019
* High School Qualification - Business Studies
St. Bridget's Convent
* Bachelor of Business Management Honours -
The Open University Of Sri Lanka
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