Berney Nugera
Customer support specialist
Khalifa City, Abu Dhabi
Summary
I am a proactive and detail-oriented professional with experience in business development support, client outreach, CRM management, marketing coordination, and administrative operations. Skilled in identifying new opportunities, supporting lead generation, creating marketing materials, and ensuring efficient office operations. Strong organizational and communication abilities with a team-focused mindset.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer support specialist
i4T Global
10.2023 - 06.2025
- Delivered Level 1 SaaS support across Australian and UK client bases.
- Researched and documented platform issues; collaborated with QA for pre-release product testing.
- Liaised with sales and product teams to enhance service flow and client satisfaction.
- Created internal stock and issue reports for analytics and business improvement
Buyer
Softlogic Holdings
09.2019 - 09.2023
- Managed LPOs and coordinated supplier deliveries.
- Interacted with credit controllers to resolve order holds and maintain supply chain flow.
- Issued credit notes, handled sales team updates, and performed monthly stock reconciliations.
Customer Executive
Sampath Bank PLC
04.2016 - 10.2019
- Delivered front-line customer service and financial guidance.
- Handled ATM dispute resolutions and ensured secure cash processing.
- Built trusted client relationships and maintained a professional service environment
Education
High School qualification - Business Studies
St. Bridget's Convent
Bachelor of Business Management Honours - Customer Relation & Marketing
The Open University Of Sri Lanka
Skills
Lead Generation & Market Research
CRM & Data Management (eg, HubSpot, Salesforce)
Email, Phone & LinkedIn Outreach
Meeting & Calendar Coordination
Customer Service & Query Resolution
undefinedReferences
References available upon request.
Additional Information
- Nationality: Sri Lankan
- Visa Status: Residence Visa (UAE)
- Passport: N9232405
- Availability: immediate
Timeline
Customer support specialist
i4T Global
10.2023 - 06.2025
Buyer
Softlogic Holdings
09.2019 - 09.2023
Customer Executive
Sampath Bank PLC
04.2016 - 10.2019
High School qualification - Business Studies
St. Bridget's Convent
Bachelor of Business Management Honours - Customer Relation & Marketing
The Open University Of Sri Lanka
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