Summary
Overview
Work History
Education
Skills
Timeline
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Ayesha Jayasinghe

Ayesha Jayasinghe

Customer Accounts Manager
Kalutara

Summary

Customer Manager offering Number-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Accommodating Job Title committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering Number-year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues. Proficient in Software. Goal-oriented Job Title takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Customer Accounts Manager

Softlogic Computers Pvt Ltd
Colombo 3
04.2013 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Drafted letters, charts and financial reports to keep staff informed of progress.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Collected and analyzed data to learn more about consumer behavior.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Monitored and tracked campaigns to determine effectiveness and future changes.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Established performance and service goals and held associates accountable for individual performance.

Administration Executive

Photo Technica
Colombo 3
08.2012 - 04.2013

Support Executive

EW Information System Ltd
Colombo
11.2010 - 08.2012
  • Coordinated priority of support work based on client and business needs.
  • Maintained composure when faced with difficult customer situations.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Managed customer-facing FAQ and knowledgebase on media sources.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.

Education

BSc (Hons) - Business Management

UCAM University
Europe

HNDM - Business Management

SLIATE
Dehiwala
01.2006 - 12.2009

Postgraduate Diploma - Business Management

University of Colombo
Colombo
11.2021 - Current

Skills

Customer inquiries

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Timeline

Postgraduate Diploma - Business Management

University of Colombo
11.2021 - Current

Customer Accounts Manager

Softlogic Computers Pvt Ltd
04.2013 - Current

Administration Executive

Photo Technica
08.2012 - 04.2013

Support Executive

EW Information System Ltd
11.2010 - 08.2012

HNDM - Business Management

SLIATE
01.2006 - 12.2009

BSc (Hons) - Business Management

UCAM University
Ayesha Jayasinghe Customer Accounts Manager