Ayesh Vinodahewa
Kalutara
Summary
Dynamic professional with a proven track record at Shangri-La Hotels and Resorts & One Galle Face Mall, specializing in event coordination and customer service excellence. Leveraged leadership and IT knowledge to enhance operational efficiency and guest satisfaction. Skilled in fostering teamwork and offering innovative solutions, significantly contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Concierge Associate
Shangri - La Hotels and Resorts & One Galle Face Mall
01.2021 - Current
- Handling administrative/secretarial/Marketing duties
- Coordinating and Managing events at the Mall and Tower
- Respond to customer complaints and, if necessary, referring them to the guest relations manager
- Record all necessary data and information in the designated registers everyday
- Providing information and directions for mall tenants and Hotel
- Processing incoming calls and email messages
- Offer restaurant and activity recommendations, Handling POS Systems
Assistant Program Coordinator
National Christian Council of Sri Lanka
01.2023 - 01.2024
- Facilitated activities outlined by the Program and management committees by coordinating with relevant stakeholders
- Maintained comprehensive documentation of activities, including pictures and stories, and generated quarterly reports encompassing narrative, Monitoring, Evaluation, and Learning (MEL), and financial aspects
- Provided monitoring and field-level support to ensure the effective implementation of projects
Database Specialist
Vision Islands (Pvt) Ltd
11.2022 - 03.2023
- Engaged in customer service, addressing needs and concerns, and providing assistance
- Managed a large volume of inbound and outbound calls, offering timely solutions and alternatives
- Maintained brand consistency across marketing channels and materials
Customer Service Consultant
Swift Consultants | 747 Auto Parts
03.2022 - 10.2022
- Engaged in customer service,addressing needs and concerns, and providing assistance.
- Managed a large volume of inbound and outbound calls, offering timely solutions and alternatives.
- Maintained brand consistency across marketing channels and materials.
Junior Research Assistant
Verite Research
01.2021 - 02.2022
- Engaged in various research projects focused on politics and the parliament of Sri Lanka
- Collected and analyzed data, providing insights and information to partners
- Contributed to the overall research process, ensuring accuracy and reliability of information
Education
BSc (Hons) - Psychology
Cardiff Metropolitan University
01-2021
DIPLOMA IN AIRLINE CABIN CREW -
International Airline Ticketing Academy
01-2024
GCE ADVANCED LEVEL - BIOLOGY
Carey College
Colombo01-2020
Certificate - SPOKEN ENGLISH
Esoft Metro Campus
01-2018
GCE ORDINARY LEVEL -
Carey College
Colombo01-2017
Skills
- Leadership Management
- Teamwork
- Customer Service
- Professionalism
- Customer service
- Team collaboration
- Hospitality
- Strong interpersonal skills
- Administrative support
- Effective Communication
- Critical Thinking
- Creativity
- IT Knowledge
- Cultural Awareness
- Sales
Languages
English
First Language
Sinhala
Proficient (C2)
C2
Accomplishments
- Best All-Round Student in the G.C.E O/L's, 2015
- Best Academic Performance in Middle School, 2017
- Championship in Inter House Debating, 2015
- First Runner's Up in Senior Singing Competition by Student's Christian Movement, 2017
- College Best Makeup Artist in Inter House Drama Competition held by the Drama Club, 2013
- Championship in Copy Writing - Grade 7 at Kalutara Divisional English Day Competition, 2017
References
- Harim Peiris - Former Advisor to the President | +94 777 715 666 | harim@cpp.lk
- Dr. Kumudu Ekanayaka - Psychotherapist, Lecturer & Psychological Counsellor | +94 774 634 720 | hello@reallygreatsite.com
Timeline
Assistant Program Coordinator
National Christian Council of Sri Lanka
01.2023 - 01.2024
Database Specialist
Vision Islands (Pvt) Ltd
11.2022 - 03.2023
Customer Service Consultant
Swift Consultants | 747 Auto Parts
03.2022 - 10.2022
Concierge Associate
Shangri - La Hotels and Resorts & One Galle Face Mall
01.2021 - Current
Junior Research Assistant
Verite Research
01.2021 - 02.2022
BSc (Hons) - Psychology
Cardiff Metropolitan University
DIPLOMA IN AIRLINE CABIN CREW -
International Airline Ticketing Academy
GCE ADVANCED LEVEL - BIOLOGY
Carey College
Certificate - SPOKEN ENGLISH
Esoft Metro Campus
GCE ORDINARY LEVEL -
Carey College
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