Atputheselvanayakam Jenoshan
Banking Assistant
Colombo,11
Summary
At Bank of Ceylon Head Office, excelled as a Banking Assistant, where spearheaded training for new hires and enhanced branch efficiency. Expertise in loan processing and customer service excellence significantly boosted revenue by identifying cross-selling opportunities. Skilled in data entry and adept at managing sensitive information, consistently delivered solutions that met client needs and bank objectives. Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banking Assistant
Bank Of Ceylon Head Office
03.2013 - Current
- Delivered comprehensive training to new hires, fostering knowledgeable and effective workforce within branch.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Identified opportunities for cross-selling financial products, increasing overall revenue for bank.
- Assisted clients with loan applications, successfully securing funding for their needs.
Education
High School Diploma -
Sydney Business School
Colombo 04.2001 -
No Degree - English Language And Literature
Jaffna College Undergraduate Department
Jaffna 04.2001 -
Diploma in Applied Banking And Finance -
Institute of Bankers of Srilanka
Colombo 04.2001 -
Skills
Account Servicing
Teller transactions
Loan Processing
Debt management
Data Entry
Transaction Processing
Cash Handling
Vault Monitoring
Customer Service
Payment Processing
Customer service excellence
Languages
Tamil
Native language
English
Advanced
C1
Sinhala
Intermediate
B1
Certification
Banking and Finance, IBSL
Interests
Science
Music
Cricket
Reference
Mrs B Sivakajni
Consultant Nephrologist
Darwin, Australia
Timeline
Banking Assistant
Bank Of Ceylon Head Office
03.2013 - Current
High School Diploma -
Sydney Business School
04.2001 -
No Degree - English Language And Literature
Jaffna College Undergraduate Department
04.2001 -
Diploma in Applied Banking And Finance -
Institute of Bankers of Srilanka
04.2001 -
Banking and Finance, IBSL
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