ASOKA NIMALI WANNINAYAKE
Biyagama (Gampaha)
Summary
Accomplished banking professional with a proven track record at Bank Of Ceylon, excelling in financial management and team leadership. Demonstrated success in business development and customer relationship management, significantly enhancing client base and operational efficiency. Skilled in compliance and financial reporting, adept at fostering growth and exceeding customer satisfaction goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bank Of Ceylon
Colombo
11.2020 - Current
- Analyzed competitors and market trends to facilitate business growth.
- Created financial management mechanisms to minimize financial risk to business.
- Evaluated credit histories of applicants in order to determine their eligibility for loans or other services.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Ensured compliance with federal regulations related to banking practices.
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Banking Executive
Bank Of Ceylon
Alawwa
11.2016 - 11.2020
- Analyzed financial statements, credit reports, and other documents to evaluate the financial position of customers.
- Developed culture of success to reward performance, productivity and sales results.
- Collaborated with vendors in order to negotiate favorable contracts for goods or services provided by the bank.
- Established relationships with local businesses in order to generate more deposits into the bank.
- Conducted internal audits to ensure adherence to internal controls and external regulatory requirements.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service.
- Fostered relationships with new and existing customers to expand the bank's client base.
- Oversaw the processing of loan applications, from initial review to final approval and disbursement.
- Created financial management mechanisms to minimize financial risk to business.
- Conducted audits relating to and functions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Personal Banking Officer
Bank Of Ceylon
Galgamuwa
07.2015 - 11.2016
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Collaborated with team members to meet branch targets and objectives.
- Assisted customers in completing loan applications and reviewed documents for accuracy.
- Drafted letters of credit, promissory notes, certificates of deposit.
- Developed relationships with clients to identify their financial needs and goals.
Education
Some College (No Degree) - Banking And Finance
Institute of Bankers Sri Lanka
Colombo,Sri Lanka01-2015
Some College (No Degree) - Accounting
The Association of Accounting Technicians
Colombo(LK)01-2014
Bachelor of Arts - Economics
Rajarata University Of Sri Lanka
Mihinthale(LK)04-2013
Some College (No Degree) - Banking and Finance
Institute of Bankers Sri Lanka
Colombo,Sri LankaSkills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Business development understanding
- Customer relationship management (CRM)
- Team leadership
- Financial reporting
- Retail operations management
- Workload management
- Customer service
- Compliance
- Financial management
- Time management
- Money handling
- Retail operations
Timeline
Assistant Manager
Bank Of Ceylon
11.2020 - Current
Banking Executive
Bank Of Ceylon
11.2016 - 11.2020
Personal Banking Officer
Bank Of Ceylon
07.2015 - 11.2016
Some College (No Degree) - Banking And Finance
Institute of Bankers Sri Lanka
Some College (No Degree) - Accounting
The Association of Accounting Technicians
Bachelor of Arts - Economics
Rajarata University Of Sri Lanka
Some College (No Degree) - Banking and Finance
Institute of Bankers Sri Lanka
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