Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asanka

Airport Services Officer
Colombo,Sri Lanka

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with more than years of experience working in busy environments.

Dedicated Airline & customer services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience
1
1
year of post-secondary education
5
5
Languages

Work History

Airport Services Officer

Srilankan Airlines
Colombo, Sri Lanka
06.2011 - Current
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Customer Service Associate

Lanka Bell Pvt Ltd
Colombo, Sri Lanka
07.2007 - 05.2011
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Executive

HSBC Electronic Data Processing
Colombo, Sri Lanka
04.2006 - 06.2006
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Research & Development Officer

Loadstar Pvt Ltd
Matara, Sri Lanka
01.2004 - 04.2006
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Planned, modified and executed research techniques, procedures and tests.
  • Worked with principal investigators to coordinate qualitative research.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Performed statistical, qualitative and quantitative analysis.
  • Prepared materials for reports, presentations and submission to peer-reviewed journal publications.

Education

UK Level 6 Business Administration - Business Administration

Innovatus Campus
Colombo
01.2021 - 03.2022

Airport Operations & Passenger Handling - Airline & Aviation

Srilankan Airline's Aviation College
Colombo
06.2011 - 08.2011

Skills

Airport operations

undefined

Timeline

UK Level 6 Business Administration - Business Administration

Innovatus Campus
01.2021 - 03.2022

Airport Services Officer

Srilankan Airlines
06.2011 - Current

Airport Operations & Passenger Handling - Airline & Aviation

Srilankan Airline's Aviation College
06.2011 - 08.2011

Customer Service Associate

Lanka Bell Pvt Ltd
07.2007 - 05.2011

Customer Service Executive

HSBC Electronic Data Processing
04.2006 - 06.2006

Research & Development Officer

Loadstar Pvt Ltd
01.2004 - 04.2006

Similar Profiles

CREATE PROFILE
Asanka Airport Services Officer