Summary
Overview
Work History
Education
Skills
Certification
Languages
skills & expertise
References
Timeline
Generic
Asanka Janithrika

Asanka Janithrika

Welimada

Summary

I am on the lookout for a full time, permanent opportunity as a Automotive Service Advisor (Automobile), in the Consumer Services sector. I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. born in april 1991, i am now 32 years old I am an excellent team worker and able to take vehicle repair instructions from all levels and build up good working relationships with colleagues. I have More than 14 years experience in automobile industry and am Next level, reliable and possess excellent time keeping skills but i hope next level job opportunity Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Service Advisor (Automobile)

Mr.kleanz
05.2021 - Current
  • workflow planning and processing
  • Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
  • Vehicle to vehicle inspection every time
  • Increased customer satisfaction by providing personalized service and addressing concerns promptly.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.

Senior Service Advisor (Automobile)

CAREPOINT (PVT) LTD
11.2018 - 04.2021
  • Increased customer satisfaction by providing personalized service and addressing concerns promptly.
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.

Service Advisor (Automobile)

CAREPOINT (PVT) LTD
08.2017 - 11.2018
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor (Automobile)

Wellawatte Service Station
01.2014 - 09.2017
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted available products and services to customers during service, account management, and order calls.

Training Service Advisor (Automobile)

Wellawatte Service Station
08.2012 - 12.2013
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Automotive Technician

Darshana Auto Scanning Center - Auto Repair Shop
01.2012 - 08.2012
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.

Trainee Automobile Mechanic

Darshana Auto Scanning Center - Auto Repair Shop
12.2010 - 08.2012
  • Basic Mechanics and Maintenance
  • Inspects vehicles, diagnoses problems, running repairs and performs general vehicle maintenance and repairs and advises customers on their vehicles.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.

Education

GCE A/L -

Lunuwatta National School
Lunuwatta
08.2010

GCE O/L -

Lunuwatta Ntional School
Lunuwatta
12.2007

CERTIFICATE - Information Technology

MILLENNIUM COMPUTER TRAINING INSTITUTE
Welimada, Sri Lanka
2008

DIPLOMA - Computer Engineering Technology

NYSC - National Youth Services Council
Welimada, Sri Lanka
07.2011

NVQ - AUTOMOBILE AIR-CONDITIONING MECHANIC

NAITA - National Apprentice And Industrial Trainin
Badulla, Sri Lanka
10.2011

Skills

  • Service Department Knowledge
  • Exceptional Communication
  • Customer Service Expertise
  • Organizational skills
  • Strong leadership
  • Multitasking capabilities
  • Decision-making
  • Technical knowledge
  • Computer proficiency
  • Inventory management
  • Cross-functional collaboration
  • Problem-solving abilities
  • Automotive industry experience
  • Relationship building
  • Time management
  • Performance monitoring
  • Repairs Scheduling
  • Customer Service
  • Technical Support
  • Service Estimates
  • Handling Customer Complaints
  • Vehicle Inspections
  • Steering and Suspension Maintenance
  • Brake Systems Understanding
  • Oil Changes

Certification

CERTIFICATE IN INFORMATION TECHNOLOGY.

MILLNNIUM COMPUTER TRANING INSTITUTE


Jul 2008

  • The Computer Basics course teaches you all you need to know about using
    a computer. Learn how to use MS Office and Internet & email, make a
    presentation, write a message, or simply calculate a shopping list. The training
    will also teach you how to save or transfer your works to other machines.


DIPLOMA COURSE IN COMPUTER TECHNOLOGY

NYSC - National Youth Services Council


Jul 2011

  • Successfully followed Diploma course in computer Technology (Ms Office
    2010, Package, Adobe Photoshop CS2, CorelDraw Graphics Suite X3, Adobe
    Page Maker.7, Computer Hardware Engineering, Visual Basic.7 HTML and
    Java (programming)) at National Youth Services Council.


NVQ - AUTOMOBILE AIR-CONDITIONING MECHANIC

NAITA - National Apprentice and Industrial Training Authority


Oct 2011

  • Removes faulty units from vehicles, disassembles them, and replaces worn and broken parts and fluid in unit.
  • Measures compressor pressure to determine efficiency of compressor, using gauge.
  • Installs and repairs automotive air-conditioning units: Bolts compressor to engine block and installs driving pulley on front end of crankshaft.

Languages

English
Limited Working
Sinhala
Native or Bilingual
Tamil
Limited Working

skills & expertise

  • Photoshop
  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS Access
  • Adobe Photoshop and Graphics
  • Leadership skills
  • Flexibility
  • Team Working
  • Computer skills(microsoft office ,photoshop )
  • Computer operator
  • Social Media Specialist
  • Media Marketing
  • CCTV Setup and Maintenance
  • Power Electric and house wiring
  • Video Production
  • Vehicle Diagnostic Scanning
  • Car Detailing
  • Diagnosing and
    troubleshooting
  • Electrical Troubleshooting
  • Electrical Maintenance
  • Hardware and Software
    Computer Server and Repair

References

References available upon request.

Timeline

Senior Service Advisor (Automobile)

Mr.kleanz
05.2021 - Current

Senior Service Advisor (Automobile)

CAREPOINT (PVT) LTD
11.2018 - 04.2021

Service Advisor (Automobile)

CAREPOINT (PVT) LTD
08.2017 - 11.2018

Service Advisor (Automobile)

Wellawatte Service Station
01.2014 - 09.2017

Training Service Advisor (Automobile)

Wellawatte Service Station
08.2012 - 12.2013

Automotive Technician

Darshana Auto Scanning Center - Auto Repair Shop
01.2012 - 08.2012

Trainee Automobile Mechanic

Darshana Auto Scanning Center - Auto Repair Shop
12.2010 - 08.2012

GCE A/L -

Lunuwatta National School

GCE O/L -

Lunuwatta Ntional School

CERTIFICATE - Information Technology

MILLENNIUM COMPUTER TRAINING INSTITUTE

DIPLOMA - Computer Engineering Technology

NYSC - National Youth Services Council

NVQ - AUTOMOBILE AIR-CONDITIONING MECHANIC

NAITA - National Apprentice And Industrial Trainin
Asanka Janithrika