ASANKA GIHAN
Sheikh, Rashid, Road, Fujairah
Summary
Motivated restaurant professional with expertise in mixology, beer, spirits, and wine along with a solid background in team leadership and operations. 14 years in the field with a strong desire to drive business growth.
Overview
13
13
years of professional experience
Work History
Head Bartender
McGettigans
12.2022 - 03.2024
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Conducted regular counts of bar stock, promptly ordering low-stocked supplies.
- Inputted orders into POS system quickly and accurately during peak periods.
- Arranged glasses and plates to maintain organisation and attractive displays.
- Tested and developed new cocktail recipes to add and complement menu selections.
- Processed cash, credit card and voucher payments to fast track process.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
Bartender
McGettigans
01.2020 - 12.2022
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Greeted and seated guests to establish prompt, high quality service.
- Received orders from wait staff and delivered beverages to guests.
- Processed cash, credit card and voucher payments to fast track process.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
Restaurant Supervisor
Aloft Abu Abu Dhabi
04.2017 - 12.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory
- Implemented new team onboarding programmed, reducing training time from 4 weeks to 2
- Developed new process for employee evaluation which resulted in marked performance improvements
- Kept work environments safe and efficient at all times
- Developed and implemented standards
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
B&F Talent
Aloft Abu Dhabi
08.2012 - 03.2017
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Greeted new customers, answered initial questions and took drink orders.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Waiter
Galle Face Hotel Colombo
01.2011 - 01.2012
- Greeted guests in pleasant and courteous manner
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Calculated charges, issued bills and collected payments
- Resolved complaints from guests by listening to issues and notifying restaurant manager
- Provided friendly and courteous service to all guests
- Checked menus to verify current selection availability and cleanliness
- Kept carpets and floor clear of debris.
Education
Passed the Hygiene test conducted by Abu Dhabi food control. -
Undergone training in Fidelio Property Management System, Micros, Symphony Microsoft Office and Internet. Trained in Food and Beverage Service and Production. -
DONE CITY & GUILDS EXAM - Food & beverage
Swiss Lanka Hotel School
Sri Lnka2008
Basic Food Preparation & Culinary Arts - F&B
Swiss Lanka Hotel
2007
G.C -
SRI NISSANKA MAHA VIDYALAYA
KURUNEGALA2006
Skills
- Team leadership
- Attention to detail
- Strong verbal communication
- Budgeting and finance
- Problem solving
- Self-motivated
- Scheduling
- Inventory oversight
- Staff management
- Customer service
Timeline
Head Bartender
McGettigans
12.2022 - 03.2024
Bartender
McGettigans
01.2020 - 12.2022
Restaurant Supervisor
Aloft Abu Abu Dhabi
04.2017 - 12.2019
B&F Talent
Aloft Abu Dhabi
08.2012 - 03.2017
Waiter
Galle Face Hotel Colombo
01.2011 - 01.2012
Passed the Hygiene test conducted by Abu Dhabi food control. -
Undergone training in Fidelio Property Management System, Micros, Symphony Microsoft Office and Internet. Trained in Food and Beverage Service and Production. -
DONE CITY & GUILDS EXAM - Food & beverage
Swiss Lanka Hotel School
Basic Food Preparation & Culinary Arts - F&B
Swiss Lanka Hotel
G.C -
SRI NISSANKA MAHA VIDYALAYA
Similar Profiles
WAMBUA JOYCE MWENDEWAMBUA JOYCE MWENDE
CASHIER at MCGETTIGANSCASHIER at MCGETTIGANS
ASHAR ABDINASHAR ABDIN
Trainee Engineer at ARD FiltersTrainee Engineer at ARD Filters
Ginu ThomasGinu Thomas
Registered Nurse at Diyar Private AcademyRegistered Nurse at Diyar Private Academy