Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Aruna Prabath Ehela Arachchi

Aruna Prabath Ehela Arachchi

781/4A, Koralaima, Gonapala Junction ,Sri Lanka

Summary

Highly experienced ELV and Telecom Engineer with over 15 years of expertise in the design, installation, and maintenance of Alcatel-Lucent OXE systems, PABX solutions, and integrated ELV infrastructures. Certified in OmniPCX Enterprise, OpenTouch IP/SIP, and hotel PMS integrations. Demonstrates a consistent track record of delivering robust enterprise communication systems for hotels, hospitals, and corporate clients.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Engineer Grade I – Head of Maintenance - PABX /Customer Service Division

Apogee International (Pvt) Ltd.
Colombo 8
12.2023 - Current
  • Directed technical teams in addressing daily customer service complaints.
    Engaged with top management to align on new business requirements.
    Engineered innovative solutions for Voice Network to optimize operations.

Senior Technical Executive – PABX / ELV Systems

Apogee International (Pvt) Ltd.
Colombo 8
10.2015 - Current
  • Implemented and maintained Alcatel OXE platforms, including system upgrades, patch management, and CPU card replacements.
  • Installed remote access and diagnostics solutions for hotel-based Alcatel PABX systems.
  • Integrated AHL interfaces with PMS systems for seamless guest communication management.
  • Configured SIP trunks and VoIP routing for enterprise networks.
  • Provided front-line technical support for telecom faults, call drops, and network setup conflicts.

Technical Executive – Telecom & PABX

Communication & Business Equipment (Pvt) Ltd.
Colombo 7
09.2009 - 10.2015
  • Conducted Alcatel-Lucent PABX installations and maintenance for hospitality clients.
  • Supported analog-to-IP migration for corporate PABX environments.
  • Specialized in configuring OmniVista call accounting systems and support tools.

Electronics Technician / Technical Officer

The Service Center
Matara
11.2006 - 08.2009
  • Repaired and tested mobile and electronic components.
  • Assisted with ELV infrastructure projects and customer fault reporting systems.

Education

National Certificate in Technology - Electrical & Electronics Engineering

Technical College
Matara, Sri Lanka
01.2008

National Certificate in Engineering Craft Practice - Electronics (NCECP)

Technical College
Matara, Sri Lanka
01.2004

Skills

  • Customer service
  • Project management
  • Technical team leadership
  • PABX system maintenance
  • System upgrades - PABX PMS NMS
  • Alarm Relay & Event Monitoring Tools
  • Network troubleshooting
  • Switching & Routing
  • Structured Cabling
  • VoIP configuration
  • CAD software

Certification

  • ACFE – Certified Field Expert (OmniPCX Enterprise - OpenTouch R2.2)
  • ACSE - Certified Field Expert (OmniPCX Enterprise - Pulpal_R100.0)
  • ACSE – Certified System Expert (OpenTouch IP/SIP, UC&C)
  • ACSR – Certified Sales Expert (OmniPCX Enterprise_R12.4)
  • OXO Connect, Rainbow Collaboration Platform
  • Solution Premier Service – ALE France

Languages

English – Average, Sinhala – Native

Timeline

Assistant Engineer Grade I – Head of Maintenance - PABX /Customer Service Division

Apogee International (Pvt) Ltd.
12.2023 - Current

Senior Technical Executive – PABX / ELV Systems

Apogee International (Pvt) Ltd.
10.2015 - Current

Technical Executive – Telecom & PABX

Communication & Business Equipment (Pvt) Ltd.
09.2009 - 10.2015

Electronics Technician / Technical Officer

The Service Center
11.2006 - 08.2009

National Certificate in Technology - Electrical & Electronics Engineering

Technical College

National Certificate in Engineering Craft Practice - Electronics (NCECP)

Technical College

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Aruna Prabath Ehela Arachchi