Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Anushka Weerasinghe

Athurugiriya

Summary

Proactive Facilities Specialist known for strong project coordination and effective vendor negotiations. Committed to maintaining safety standards and optimizing facility operations to drive excellence and support organizational goals.

Overview

1
1
Certification

Work History

Facilities Specialist

Cake Technologies Pvt Ltd
  • Oversee daily operations of building maintenance and facility systems.
  • Manage vendors and contractors for repairs, cleaning, and other services.
  • Ensure safety compliance with health, fire, and environmental regulations.
  • Develop and manage budgets for facility maintenance and improvements.
  • Coordinate preventive maintenance to reduce downtime and extend equipment life.
  • Monitor and maintain building systems (HVAC, plumbing, electrical).
  • Manage space planning and office layout to optimize functionality.
  • Handle facility-related emergencies, including repairs and safety issues.
  • Maintain inventory of supplies, equipment, and furniture.
  • Supervise facility staff and coordinate with external service providers.
  • Report on facility performance, including maintenance metrics and budgets.

Associate Sales Executive

Cake Technologies Pvt Ltd
  • Sold POS hardware and software to retail and F&B clients.
  • Conducted product demos and recommended solutions based on client needs.
  • Prepared quotes, proposals, and closed sales to meet monthly targets.
  • Maintained client relationships and coordinated with technical teams for implementation.
  • Logged leads and activities in CRM for follow-up and reporting.
  • Delivered post-sale support, ensuring smooth product integration and customer satisfaction.
  • Stayed up-to-date with industry trends and competitor products to enhance sales strategies.
  • Collaborated with marketing teams to promote new product features and generate leads.

Senior Menu Specialist / Team Lead

Cake Technologies Pvt Ltd
  • Led a team responsible for accurate and timely menu data encoding across internal systems.
  • Reviewed and validated menu inputs to ensure consistency, accuracy, and compliance with brand standards.
  • Coordinated with cross-functional teams (IT, Operations, Marketing) to implement menu updates and system changes.
  • Monitored workflow and task assignments to meet tight project deadlines and rollout schedules.
  • Trained and mentored junior team members, improving accuracy and efficiency in encoding processes.
  • Developed and maintained documentation for encoding procedures and process improvements.
  • Acted as the main point of contact for issue resolution related to menu data discrepancies.

Customer Care Associate – Switch Fraud

HSBC Data Processing Lanka Pvt Ltd
  • Investigated and resolved customer inquiries regarding fraudulent transactions and account security.
  • Monitored customer accounts for suspicious activity and escalated potential fraud cases to the fraud detection team.
  • Assisted customers in blocking compromised accounts, processing chargebacks, and implementing fraud prevention measures.
  • Worked closely with internal teams (risk, compliance, and fraud detection) to resolve fraud cases and ensure timely resolution.
  • Maintained detailed records of fraud investigations, ensuring compliance with internal protocols and regulatory requirements.

Education

GCE Advanced Level -

St. Joseph’s College
Colombo, 10
01.2003

GCE Ordinary Level -

St. Joseph’s College
Colombo, 10
01.2000

Skills

  • Facilities & Operations Management
  • Workflow & Process Optimization
  • Client Relationship Building
  • Project Coordination
  • Vendor & Contract Negotiation
  • Inventory & Asset Management
  • Problem-Solving & Critical Thinking
  • Team Collaboration & Leadership
  • Budgeting & Cost Control
  • Communication & Interpersonal Skills

Certification

Silver Award winner at SLIM NASCO awards, 2017

References

References available upon request.

Timeline

Facilities Specialist

Cake Technologies Pvt Ltd

Associate Sales Executive

Cake Technologies Pvt Ltd

Senior Menu Specialist / Team Lead

Cake Technologies Pvt Ltd

Customer Care Associate – Switch Fraud

HSBC Data Processing Lanka Pvt Ltd

GCE Advanced Level -

St. Joseph’s College

GCE Ordinary Level -

St. Joseph’s College

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Anushka Weerasinghe