Anushka Fernando
Wattala
Summary
Experienced and results-driven professional with a decade-long tenure in the airline service industry, aim to secure a challenging role that allows to leverage expertise and background for the organization's success. Seek to contribute knowledge to drive optimal results while fostering personal and professional development.
Overview
13
13
years of professional experience
Work History
Manager Marketing
Mosh Aesthetic lounge
Colombo
11.2014 - 1 2015
- Controlled resources and assets for department activities to comply with industry standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Accomplished multiple tasks within established timeframes.
Cabin Senior
Qatar airways
Doha
04.2004 - 06.2014
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
Senior Marketing Executive
Ceylinco seylna (celinco group)
09.2002 - 02.2004
- Completed and submitted monthly and yearly reports to support executive decision making.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Cultivated strong relationships with key clients, resulting in repeat business and long-term loyalty.
- Developed key partnerships with industry influencers to expand brand reach and drive sales growth.
Marketing Representative
Kelsey homes ( Jhon keels group)
07.2002 - 07.2003
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Streamlined internal communication processes, improving collaboration between departments and enhancing overall efficiency.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
Junior Marketing Executive CUM Receptionist
Vajira Lands & Houses (Pvt)Ltd.
08.2001 - 08.2002
Education
(GCE) Ordinary Level -
Good Shepherd Convent
Sri Lanka 04.2001 - 05.2000
Skills
Customer focused & relationship building
Accountability
Critical Thinking & Problem Solving
Communication
Adoptable & Flexible
Pressure handling
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Management
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Personal Information
- Date of Birth: 03rd Aug 1983
- Gender: Female
- Nationality: Sri Lankan
Languages
English
Sinhalese
Tamil
Extracurricular Activities
Volunteer, 10/2017, 11/2019, Sri Lanka Sumithrayo, Colombo
Timeline
Manager Marketing
Mosh Aesthetic lounge
11.2014 - 1 2015
Cabin Senior
Qatar airways
04.2004 - 06.2014
Senior Marketing Executive
Ceylinco seylna (celinco group)
09.2002 - 02.2004
Marketing Representative
Kelsey homes ( Jhon keels group)
07.2002 - 07.2003
Junior Marketing Executive CUM Receptionist
Vajira Lands & Houses (Pvt)Ltd.
08.2001 - 08.2002
(GCE) Ordinary Level -
Good Shepherd Convent
04.2001 - 05.2000
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