Anu Sharma
New Delhi
Summary
Experienced Cabin Crew with expertise in managing First Class Cabin operations, ensuring exceptional hospitality, services, and emergency response. Astutely handle premium routes to Europe and USA from Emirates HQ. Adaptable and adept at navigating change while fostering teamwork. Seeking a management role in a world-class airline.
Overview
24
24
years of professional experience
Work History
Cabin Crew
Virgin Atlantic Airlines
2023.01 - Current
- Delivered exceptional in-flight service, guaranteeing passenger comfort and safety.
- Contributed in collaboration with a diversified team to reach an elevated customer satisfaction level.
Business Development and Administration Manager
City Square Projects Pvt. Ltd
2015.01 - 2022.01
- Leading business development initiatives to address market needs and drive growth
- Guided architects to produce cost-efficient and distinctive project designs.
- Managed and designed communications and public relations for a real estate project at the company
Senior First Class Cabin Crew
Emirates Airlines
2006.01 - 2015.01
- In charge of the elite, premier customers of one of world's best leading airlines, Emirates
- Demonstrated excellence by surpassing the selection criteria for First Class Crew
- One of a select group of First-Class Cabin Crew responsible for providing exceptional service to VIP passengers
- Based in Dubai, UAE, and operated on premium routes to Europe and the USA.
- Managed all aspects of First Class Cabin operations, including hospitality, services, and emergency response while overseeing flight staff
- Conducting safety and security checks was a crucial part of pre and post-flight responsibilities.
- Responded effectively and efficiently to resolve problems/incidents on board
- Deliver exceptional customer service and prompt service recovery whenever required.
- I have successfully incorporated precision and excellence into my work approach, resulting in efficient and safe flight operations.
- Successfully accomplished various tasks to maintain high level of professional acumen.
Senior Cabin Crew
Jet Airways
2001.01 - 2006.01
- Served as Jet Airways Cabin Crew on flights originating from Chennai and was later promoted to long-haul and international flights originating out of New Delhi, India
- Served as part of the pioneering team aboard Jet Airways international flights.
- Jet Airways was the largest Indian private domestic and international airline.
Education
Bachelor of Arts -
01.2013
Skills
- Leadership Skills
- Management Skills
- Business Development
- Hospitality Management
- Communication Skills
- Emergency Management
- Reports and documentations
- Compliance and regulations
- Cultural Sensitivity
- Discretion and Confidentiality
Visa
UK and USA Valid Visas
Passport
09/01/2033
Hobbies and Interests
- Music
- Movies
- Travelling
Languages
English, Hindi
Timeline
Cabin Crew
Virgin Atlantic Airlines
2023.01 - Current
Business Development and Administration Manager
City Square Projects Pvt. Ltd
2015.01 - 2022.01
Senior First Class Cabin Crew
Emirates Airlines
2006.01 - 2015.01
Senior Cabin Crew
Jet Airways
2001.01 - 2006.01
Bachelor of Arts -
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