ANTON ROMESH
Badulla
Summary
Experienced Front Office Executive adept in customer service, office management, and administrative support with 6 years in the hotel industry. Maintains professionalism, excels in task completion, and prioritizes quality. Strong team player with excellent communication and organizational abilities. Also skilled Front Desk Receptionist known for multitasking, time management, and exceptional customer service. Willing to go above and beyond to solve problems. Additionally, energetic Front Desk Assistant proficient in check-in procedures and assisting guests with travel arrangements. Capable of planning outings and ensuring enjoyable visits for guests.
Overview
7
7
years of professional experience
Work History
Sales & Front Office Executive
Galavilla Boutique Hotel & Spa
06.2023 - Current
- Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Front Office Executive
Ocean Edge Suites & Hotel
01.2023 - 05.2023
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
Head Receptionist & Receptionist Cum Cashier
The Blue Water Hotel & spa
02.2019 - 12.2022
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Expedited check-in and check-out processes by proficiently utilizing the hotel''s management software.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Processed foreign currency exchanges accurately, assisting international guests with ease of transactions.
Trainee Front office Assistant
Turyaa by Aitkenspence
07.2017 - 01.2018
- Addressed any concerns or issues raised by trainees promptly, ensuring a smooth learning experience for all participants.
- Organized engaging team-building activities that fostered strong connections between participants and enhanced group dynamics.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness, elevating customer satisfaction levels.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Certificate Level Course in Hotel Reception - Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Bandarawela, Sri Lanka06.2017
Advanced Level - Engineering Technology
Bd/ Saraswathy Central College
Badulla, Sri Lanka12.2016
Ordinary Level - Secondary Education
Bd/Uva Science College
Hali Ela12.2013
Skills
- Team Leader
- Positive Thinking
- Customer Service
- MS Office - Word, Excel, PowerPoint
- Multitasking
- PMS (Opera , Destiny & IDS)
- Mail handling
- Reception duties
- Office Administration
Full Name
Sahayam Anton Romesh
Name with Initials
S.Anton Romesh
Personal Information
- Date of Birth: 10/12/1996
- Gender: Male
- Nationality: Sri Lankan
- Religion: Catholic
Civil Status
Married
Accomplishments
- A Member of the School Softball Cricket team (Under 13 - Under 21)
- A Member of the School 1st XI Cricket Team (BIG MATCH)
- Participated Inter Houses Sport Meet Cricket Tournament (2015)
- Participated Inter Houses Sport Meet Athletics
- Participated Speech Competition in National Christian Literary Festival (2008)
- Participated Annual Essay Competition in Ceylon Bible Society
- Participated Zonal School Cricket Tournament (2014)
- Participated English Speech Competition in Sri Lanka Annual Competitive Festival
Languages
English
Advanced
C1
Tamil
Proficient
C2
Sinhaleese
Proficient
C2
Hobbies and Interests
- Playing Cricket
- Listen to Music
- Travelling
References
- Front Office Manager,
The Blue Water Hotel & Spa,
maheshkumarasena@yahoo.com,
077 3 377 002
- Front Office Lecture,
Sri Lanka Institute of Tourism & Hotel Management (SLITHM) Bandarawela,
Chaami16168@yahoo.com,
077 2 277 277
Timeline
Sales & Front Office Executive
Galavilla Boutique Hotel & Spa
06.2023 - Current
Front Office Executive
Ocean Edge Suites & Hotel
01.2023 - 05.2023
Head Receptionist & Receptionist Cum Cashier
The Blue Water Hotel & spa
02.2019 - 12.2022
Trainee Front office Assistant
Turyaa by Aitkenspence
07.2017 - 01.2018
Certificate Level Course in Hotel Reception - Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Advanced Level - Engineering Technology
Bd/ Saraswathy Central College
Ordinary Level - Secondary Education
Bd/Uva Science College
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