Anthony Roy
Senior Executive
Kandy
Summary
Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
5
5
years of professional experience
Work History
Sales Associate
Domino's Pizza Union Place
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Senior Waiter
Earls Regency Kandy
01.2019 - 03.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Diploma in English
BCAS Kandy Campus
03.2018
Diploma in Hotel Management
BCAS Kandy Campus
Kandy03.2018
Ordinary Level
St. Anthony's College Kandy
12.2014
Skills
- Accurate Money Handling
- Menu Knowledge
- Waiting Tables
- Guest Relations
- Phone Inquiries
- Table Preparation
Languages
Tamil
Native language
English
Advanced
C1
French
Elementary
A2
Sinhala
Upper intermediate
B2
Timeline
Sales Associate
Domino's Pizza Union Place
05.2022 - Current
Senior Waiter
Earls Regency Kandy
01.2019 - 03.2021
Diploma in English
BCAS Kandy Campus
Diploma in Hotel Management
BCAS Kandy Campus
Ordinary Level
St. Anthony's College Kandy
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