Ann Shalini
Moratuwa
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Operations Manager
Creative Elements
Boralesgamuwa
08.2023 - 02.2025
- Planned delivery routing, team workflows, and promotional initiatives.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Retail Store Supervisor
Shoppers Drug Mart
Edmonton, Alberta
03.2021 - 03.2023
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Monitored store's compliance with health and safety regulations.
- Supervised work of cashiers, training new team members and monitoring performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Cashier Team Lead
Circle K
Newmarket, Ontario
03.2020 - 03.2021
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
Call Center Representative
AIA Inurance Lanka PLC
Colombo 02
07.2015 - 08.2019
- Offered resolutions to de-escalate calls and solve customer issues.
- Performed outbound calling campaigns to promote new products or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Representative
S & K Technologies
10.2012 - 06.2015
- Identified customer needs by asking questions and advising on best solutions.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Sat For GCE O\L ( English Medium )
Newstead Girl's College
Negombo, Sri Lanka12-2009
Skills
- Performance monitoring
- Production
- Health and safety compliance
- Performance reporting
- Incidents management
Visa Type
- Tourist Visa
Timeline
Operations Manager
Creative Elements
08.2023 - 02.2025
Retail Store Supervisor
Shoppers Drug Mart
03.2021 - 03.2023
Cashier Team Lead
Circle K
03.2020 - 03.2021
Call Center Representative
AIA Inurance Lanka PLC
07.2015 - 08.2019
Sales Representative
S & K Technologies
10.2012 - 06.2015
Sat For GCE O\L ( English Medium )
Newstead Girl's College
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