Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anjali Perera

Colombo

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Southern Coast Exports (Pvt) Ltd
Katunayake
04.2020 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored phone calls to provide feedback and coaching.

HR Assistant

Sri Lanka Cricket
Colombo
04.2018 - 04.2019
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Drafted letters of offer to new hires outlining terms of employment.

HR Intern

Sri Lanka Tourism Development Authority
Colombo
12.2016 - 04.2019
  • Created job postings and placed them on various job boards and websites.
  • Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
  • Participated in exit interviews with departing employees to gain insight into their experiences at the company.
  • Prepared new hire orientation materials such as handbooks, policies, procedures.

Education

Professional Qualification in HRM - Medical Anthropology

Charted Institute of Personnel Management
Colombo
09-2023

Skills

  • Customer Support
  • Logistics Coordination
  • Complaint Handling
  • Documentation and Reporting

Languages

Sinhala
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Manager

Southern Coast Exports (Pvt) Ltd
04.2020 - Current

HR Assistant

Sri Lanka Cricket
04.2018 - 04.2019

HR Intern

Sri Lanka Tourism Development Authority
12.2016 - 04.2019

Professional Qualification in HRM - Medical Anthropology

Charted Institute of Personnel Management

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Anjali Perera