Anandasivam Sivapriyan

Introduction I am a passionate, hard working, keen and optimistic person with a friendly personality, who is eager to expand both experiences and knowledge of working in the Hospitality Industry. I have a very committed outlook on work and understand that through “Blowing Away” the customer's satisfaction along with the care of staff, the highest standard of quality will continually be achieved in any hotel. The customer game is ultimately won or lost on the front lines - where the customer encounters employees. Thus, interacting daily with customers and staff closely using a hands-on managerial approach will allow my strongest assets to shine through. Managers must support staff by supplying them with the correct tools (training, systems) needed to serve the customers heroically, as the best way to avoid losing customers is to provide them with positive experiences. I am an extremely communicative leader and a capable individual who can benefit your team showing both directive and supportive traits where necessary. Employee satisfaction and company profits fly hand in hand together, therefore it is essential to constantly consider and follow up on both points . Hospitality professional with 22 years of experience including pre-opening of a luxury service apartment complex, Sri Lanka's two highly prized luxury hotels, Sri Lanka's premier Apartment Hotel in the Capital city. Pre- Opening, Accommodation operations and property Maintenance expert with hands on experience front office, Housekeeping, problem solving, preventive maintenance, landscaping, property designing & Project Management with practical HR approach. Creative management professional with significant experience in public relations, communication, and human resource management. Highly flexible team player and adaptable performer; adept at multitasking and thriving in a fast-paced environment while coordinating numerous time sensitive projects. Exceptionally motivated self starter and creative problem solver who is result oriented and loves a challenge

• Executed handing over of 101 Luxury Condos to its owners after construction and arranged to sign 60 rental agreements with turn key furnishing to manage individual owner's apartment following building completion.
• Accomplished first of the kind Management process & Contracts in Sri Lanka to manage Condos on behalf of Owners with mutual business benefit to both stake holders resolving various unique issues.
• Achieved a fair amount of net profit in first year of operation for ICC ( Pvt ) Ltd as the Management agent & F & B outlet operator.
• Reached 8.9 ( Fabulous) rating in Booking.com for a unique type of accommodation with limited resources in a short time of operation.
• Secured No 2 status by Tripadvisor.com in 2018 -2019 among TOP 25 Hotels in Sri Lanka for Jungle Beach by Uga Escapes. Also No 4 status among TOP 10 Luxury Hotels in 2019.
• Reached 9.3 in Booking.com for Jungle Beach by Uga Escapes in 2019
• Awarded Leading Beach Hotel in 2018 ( South Asian Travel Awards) at a function held at SATA - Mumbai, India
• Secured over 80 % in a survey conducted by " Great Places To Work" at Jungle beach by employee feed back and which is higher than national average in Sri Lanka.
• The greatest career satisfaction achieved during my career is the establishment & Management of ' Central Maintance Unit - CMU " @ Uga Escape, which is my innovation and it has brought enormous cost benefit for the Uga Escape group and developed some greatest talents from raw hands recruited from village. This unit has executed major refurbishments , constructions, enhancements and facility additions for 5 luxury resorts within the group and functioned directly under my purview. It is a successful ancillary engineering unit at Uga escapes and still continue its legacy.

• Involved & Initiated Several CSR activities such as Renovation and Refurbishment of Kuchcheveli Village Hospital Ward and establishing drinking water facility to the hospital, Provided educational equipment's and upgraded complete classroom facility at village schools, Established Sign boards to create awareness for tourist visiting Pigeon Island Marine National park and Clean the environment with staff, assisted in all religious places in the surrounding on various requirements, provided drinking water facility to the immediate villages in draught season to mention few during my tenure at Jungle Beach by Uga Escapes.
• Guided, trained and employed 45 % local staff at Jungle Beach which is highest in the province who do not have any awareness of Hospitality industry. This also include War Widows & Ex Combatants which eventually completely transformed their livelihoods and values in life

Few articles in The Press... 

• https://www.life.lk/article/interviews/Widows-At-Work/60/15548
• https://cbr.lk/csr/jungle-beach-renovates-female-ward-kuchchaveli-divisional-hospital/
• https://archives1.dailynews.lk/2016/03/31/features/77874?page=8
• https://www.sundaytimes.lk/160403/magazine/csr-project-of-jungle-beach-kuchchaveli-187954.html
• https://www.lankabusinessnews.com/jungle-beach-by-uga-escapes-hosts-latest-community-service-initiatives/
• https://www.dailymirror.lk/90359/jungle-beach-by-uga-escapes-cleans-up-beach
• https://www.ugaescapes.com/blog/2017/07/12/jungle-beach-by-uga-escapes-hosts-their-latest-community-service-initiatives/