Amjad Aboobakar
Commercial Operations & Revenue Specialist (Aviation)
Kandy,Sri Lanka
Summary
Commercial Operations & Revenue Specialist with nearly 9 years of experience at Emirates Airlines, delivering revenue performance through pricing strategy, demand alignment, and client portfolio management. Proven ability to translate complex travel requirements into commercially optimized booking solutions while ensuring operational precision at scale. Experienced in managing high-value accounts, including international sporting organizations, and coordinating large, multi-destination travel programs. Brings strong capability in CRM-driven pipeline management (Salesforce), market intelligence, and cross-functional execution across sales, revenue management, and service delivery.
Overview
9
9
years of professional experience
Work history
Airline Sales Executive | Commercial Operations
Emirates Airlines
Dubai, U A E
2015.03 - 2023.01
- Converted high-volume inbound travel demand into revenue-generating bookings by optimizing flight loads and pricing decisions across multiple routes and customer segments
- Collaborated with cross-functional teams (Sales, Revenue Optimization, Client Services) to support commercial targets and improve booking efficiency
- Managed a diverse client portfolio across corporate, leisure, education, and sports segments, handling complex travel requirements at scale
- Led end-to-end coordination for large group travel programs, including high-profile accounts such as the International Cricket Council (ICC), managing multi-destination itineraries and charter operations
- Analyzed competitor pricing, fare structures, and market trends to support informed pricing decisions and competitive positioning
- Monitored point-of-sale performance across Dubai and Northern Emirates, contributing to revenue growth and market share improvement initiatives
- Maintained and tracked a structured sales pipeline in Salesforce CRM, ensuring consistent follow-ups, forecasting accuracy, and conversion tracking
- Delivered stakeholder presentations and tailored travel solutions, enhancing client engagement and booking conversion outcomes
Travel Operations Assistant
Kara Travels
Colombo , Sri Lanka
2013.12 - 2014.12
- Facilitated customised fare quotations and routing solutions for corporate and leisure clients.
- Assisted in ticketing operations utilizing Amadeus GDS and airline reservation systems.
- Supported visa processing and front-office client servicing activities.
Education
Master of Business Administration (MBA) -
London Metropolitan University
United Kingdom 02/2022 - 08/2023
IATA/UFTAA Foundation Programme - Travel and Tourism
Louis Preston
Colombo,Sri lanka Skills
Revenue & Commercial Performance
Revenue Optimization Pricing Strategy Demand Alignment
Client Portfolio & Growth
Corporate Account Management Sales Conversion Client Retention
Market Intelligence & Decision Support
Market Analysis Competitive Benchmarking Demand Forecasting
Operational Execution
Airline Operations Group Travel Strategy Logistics Coordination
Systems & Commercial Tools
Salesforce CRM Pipeline Management Amadeus GDS
Leadership Capabilities
Stakeholder Management Cross-Functional Alignment Negotiation
Languages
English
Fluent
Tamil
Native
Sinhala
Native
Accomplishments
- Recognized with NAJM Award for delivering critical operational support during COVID-19, enabling uninterrupted service for travel partners amid global travel disruptions.
- Awarded NAJM Recognition for executing large-scale event travel operations (ICC & Dubai Rugby Sevens), managing complex group bookings across multiple routes and destinations.
- Managed high-volume booking demand and client portfolios, supporting consistent conversion performance and service delivery in time-sensitive environments.
Timeline
Airline Sales Executive | Commercial Operations
Emirates Airlines
2015.03 - 2023.01
Travel Operations Assistant
Kara Travels
2013.12 - 2014.12
Master of Business Administration (MBA) -
London Metropolitan University
02/2022 - 08/2023
IATA/UFTAA Foundation Programme - Travel and Tourism
Louis Preston