Amila Nuwan Peiris
Ja Ela,11
Summary
Dynamic HR and banking operations leader with a proven track record at Commercial Bank of Ceylon PLC, adept in stakeholder management and contract negotiation. Excelled in enhancing outsourcing efficiency and HR policy development, demonstrating exceptional leadership and analytical skills. Achieved significant improvements in staff management and operational budget optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Officer
Commercial Bank of Ceylon PLC, Minuwangoda Branch
02.2024 - Current
- Supervising the opening of accounts and related correspondence, including treasury bills.
- Issuance of Advanced Income Tax Certificates.
- Ensuring conformity of the KYC procedure.
- Supervising the debit/ATM card issuing process and handling captured cards.
- ATM Reconciliation.
- Handling uncollected checkbooks.
- Timely dispatching of check return notifications.
- Timely submission of ATM/debit card applications.
- Issuance of ATM cards and maintaining an adequate stock.
- Safe keeping of checkbooks, FD receipts, pay orders, debit/ATM cards, and foreign draft books.
- Accepting transfer orders, stop payments, CEFTS fund transfers, RTGS, transfers within the bank, supervision, processing, and monitoring.
- Processing of local bills approved for purchasing, and preparation and submission of the daily return to the branch manager.
- Branch-related digital banking operations, q+, etc.
- Preparations for the monthly return.
- ATM, CRM, lodging.
- Reporting of foreign currency transactions.
- Completing ITRS transactions and slips.
- In the absence of the cash officer, all the work related to the cash department of the branch.
Executive Officer
Commercial Bank of Ceylon PLC, Human Resources Department
01.2016 - 02.2024
- Oversees outsourcing job requirements for the Bank, ensuring efficient prioritization and communication with service providers.
- Shortlisting profiles of the candidates, and providing recommendations for service providers to arrange for an examination or interview.
- Served as a panelist for outsourced interviews, selecting candidates with the required skills.
- Perform as an invigilator for selecting outsourced workers, banking trainees, management trainees, and other internal staff at the selection examination.
- Submit the requests to the management via memorandums or e-mails, and obtain necessary approvals prior to obtaining the services of outsourced workers.
- Check the accuracy of the information/data that has been fed to the Human Resources Information System (HRIS), and authentication.
- Administrate and monitor the personal files of the outsourced workers, and ensure all corresponding documents are in place.
- Maintain a management information system/database that would facilitate data storage and analysis of the information related to deployment, transfers, and terminations of outsourced workers.
- Coordinate with vendors (Bank IT) when upgrading the HRIS for better performance, to increase accuracy, and to facilitate various outsourcing categories to the system.
- Summarize and submit reports and statistics periodically to the management regarding the policies and procedures of outsourcing operations of the bank.
- Make available policies and procedures relating to outsourced workers for the management and the entire staff of the organization on the Bank's internal website.
- Educate the heads of the business units via internal circulars and emails concerning the guidelines and policies that are applied for outsourced workers.
- Handling complaints, maintaining records, and carrying out periodic supervision over outsourced activities.
- Any inappropriate or misconduct behaviors of the outsourced workers are communicated to the management immediately, and the Service Providers are instructed to take necessary actions.
- Organize training and familiarize programs in collaboration with user departments for the outsourced sales personnel, telephone operators, etc.
- To Managed duties with caution and discretion.
- Liaised with service providers to negotiate service terms and employee salaries.
- Confirmed proper relay and acceptance of job conditions by outsourced staff.
- Determined job requirements for outsourced workers from branches and departments using duly authorized Staff Requisition Forms.
- Analyze/reconcile the reports/summaries provided by the Banking Trainee /Junior Executive Assistant related to the outsourcing requirement and does the final report
- Identify replacements, new requirements and obtain necessary approvals from the management for the proposed payment and other terms and conditions
- Finalize the Job Description /required profile with the guidance of Heads of Business Units and officials of the HRM Department
- Assure and follow up the Staff Requisition/other approvals are being completed duly by the unit Heads and the management in the system
- Provide reports to the management with the movements of the outsourcing requirement and Communicate details of the current job requirement to job seekers through the service providers
- Instruct the Service Providers to implement new strategies to attract potential candidates (apply effective methodologies to reach the job seekers)
- Negotiate the terms and conditions of outsourced workers' contracts with the Service Providers to provide quality/ethical workers and to obtain a cost benefit to the Bank
- All the disputes/misconducts/grievances are directed to the Service Providers to take necessary action against their employees
- Promptly Inform the Security and User ID department to take the necessary actions related to terminations/resignations/cessations/disputes
- Increase the number of service providers in order to obtain services efficiently for the Bank
- Negotiate the remunerations/service fee and terms and conditions with the Service Provider related to the service level agreement whilst maintaining the service quality
- Review the service provider from time to time and ensure proper Business Continuity Plan is executed by them
- Closely monitor the new legislation related to outsourced workers, communicate with the Management, and obtain approval to proceed with them
- Contracts are completed in advance after negotiating and agreeing on all related aspects with the service provider and copies obtain for each worker
- Disputes are directed to the Service Providers and outcomes/decisions are communicated with the Management
- Ensure that all statutory payments and all dues of outsourced workers have been paid on time
- All cessation of contracts of outsourced workers is informed to the business units and follow up with the service providers to remove them from the Banking system
- Ensure compliance requirements of the HR Department, details of outsourced workers, and service provider details are met as per the regulatory standards of the Central Bank of Sri Lanka (Regulating body)
- Periodically evaluate the service contracts and study whether new clauses are to be included or removed from the existing etc., to safeguard/secure the interests of the Bank
- At this juncture, obtain the guidance of the Bank's legal officers as and when required
- Provide information to Senior Management to periodically review the policies with regard to Service Providers and Outsourced workers for the benefit of both entities
- Manage the Outsourcing Monitoring and Controlling Unit (OCMU) in accordance with the Central Bank guidelines
- Obtain necessary approvals in advance and renew the service agreements complying with the requirement of the Inspection report (A report base on the annual visit of the Bank audit /inspection department) at least one month prior to the expiry of such agreement
- Reviewing methodologies to revise payments for outsourced workers in order to retain and attract more potential candidates to the Bank through service providers.
- As the Bank Matrix coordinator, visit the Branch annually and bring grievances in any form to the notice of the respective authorities
- If any death/Sickness of an employee or immediate family member of an employee visit 03 such instances
- Assist Senior Manager Human Resources Management to handle special HR projects such as Hybrid Work Arrangement, Span of Control, etc
- Holding Banking Trainee, Intern, and Fixed Term Workers Interviews.
- Handling all the recruitment documents, arranging orientation & corresponding
- Administrating & Monitoring their personal files
Junior Executive Assistant
Commercial Bank of Ceylon PLC, Human Resources Department
01.2012 - 01.2016
- Assisting to identify job requirements to prepare the Job Description (Job Profile and Applicant's Profile) and communicate the details with the Outsourced Service Providers
- Assist and guide the Outsource Service Providers to design the particular advertisement to attract potential candidates from various sources
- Organize and conduct the interviews and examinations for the short-listed candidates to evaluate their competencies, knowledge, and related skills for the job with the coordination of service providers
- Assist to design advertisements to publish in newspapers and electronic media to onboard new Sourcing Companies
- Update the personal data to the Human Resource Information System (HRIS)
- Prepare and maintain personal/professional details of outsourced workers
- Follow-up with the Service Providers in connection to the obtain Educational Qualifications, Police Clearance, letter of introduction, and other worker-related documents, etc
- Collate & provide information related to behaviors of outsourced workers to the Reporting Officer
- Policies are updated and made available in the system with the consultation of the Reporting Officer
- Monitor the performances of outsourced workers, prepare reports, and submit those reports to the Reporting Officer
- Assist the conduct of disciplinary actions to service providers etc
- Assist the Reporting officer to arrange the induction program and negotiate the salaries with the Service Providers
- Summarize Job vacancies that are to be filled along with the Job description
- Provide information related to wages and other conditions to the Reporting Officer
- Prepare reports on current job vacancies in the organization
- Update the new job requirements in the Database
- Assist to negotiate the terms and conditions of outsourced workers with the Service Providers with the intention of providing quality/ethical workers to the bank
- All the disputes/misconducts/grievances are directed to the Service Providers through reporting officer to take necessary action against their employees
- Prepare details to Inform the Security and User ID department to take the necessary actions related to disputes/terminations/resignations/cessations
- Assisting to identify new service providers to increase numbers and thereby obtain services cost-efficiently to the Bank
- Assist the Reporting Officer in connection to interpreting legislation and following up on Contracts of outsourced workers, Non-Disclosure Agreements with the Service Providers
- Summaries related to wages are provided to the Reporting Officer
- Assist the Reporting Officer to develop, plan and formulate the agreements or service contracts
Banking Trainee
Commercial Bank of Ceylon PLC, Human Resources Department
01.2010 - 01.2012
- Assisting to EO -outsourcing to manage the outsourcing unit of the Bank (similar functions of EA -Outsourcing)
Education
Master of Business of Administration -
Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura
03.2022
Associate Member of the Institute of Bankers of Sri Lanka (AIB) -
01.2020
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
09.2016
Certificate in Banking & Finance -
Institute of Bankers of Sri Lanka
09.2011
Diploma in IT -
E-Soft Pvt Ltd.
01.2009
Skills
- Human Resources Management
- Banking Operations
- Stakeholder management
- Contract Management
- Negotiation Skills
- Leadership Skills
- Decision-Making Skills
- Analytical Skills
- Policy development
- Staff management
- Operations Budget
Certification
I hereby certify that the above particulars submitted by me are in accordance with my best knowledge and beliefs. I understand and agree that any false information, misrepresentations, or omission of facts in this application may be justifications for refusal to hire or immediate termination of employment without recourse., Amila Peiris, 05/01/2025
References
- Mr. Chandima Fernando, Head Of SME Hub Nw1, Seylan Bank PLC, First Floor, No 141 Rajapaksha Broadway, Negombo, +94714744203
- Mr. Rasika Perera, Chief Manager, Staff Development Centre, Commercial Bank Of Ceylon PLC, +94777302813
Personal Information
- Date of Birth: 03/05/89
- Nationality: Srilankan
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Executive Officer
Commercial Bank of Ceylon PLC, Minuwangoda Branch
02.2024 - Current
Executive Officer
Commercial Bank of Ceylon PLC, Human Resources Department
01.2016 - 02.2024
Junior Executive Assistant
Commercial Bank of Ceylon PLC, Human Resources Department
01.2012 - 01.2016
Banking Trainee
Commercial Bank of Ceylon PLC, Human Resources Department
01.2010 - 01.2012
Master of Business of Administration -
Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura
Associate Member of the Institute of Bankers of Sri Lanka (AIB) -
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
Certificate in Banking & Finance -
Institute of Bankers of Sri Lanka
Diploma in IT -
E-Soft Pvt Ltd.
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