Akushla Subhanee Paranawithana
Panadura
Summary
Dynamic customer service professional with a proven track record at Teadrop Pty Ltd, excelling in customer relationship management and sales support. Adept at resolving complex inquiries and fostering teamwork, I drive customer satisfaction and loyalty through effective communication and problem-solving skills, ensuring seamless operations and timely resolutions.
Overview
20
20
years of professional experience
Work History
Customer Service Executive
Teadrop Pty Ltd
Colombo 02
07.2018 - Current
- Company Overview: Based in Melbourne
- Managed records of customer interactions, transactions, and complaints, ensuring accuracy and completeness.
- Updated account information in SAP, processing credit applications and maintaining payment details.
- Created new Business Partners/Suppliers in ERP to streamline operations.
- Provided key account managers with comprehensive administrative support facilitating sales processes.
- Generated purchase orders, managed stock receiving, and created production work orders.
- Maintained Item Master Data File to ensure accurate inventory management.
- Addressed daily inquiries and followed up on pre-payment orders, ensuring timely resolution and customer satisfaction.
- Generated monthly sales and stock reports to provide insights into decision-making.
- Based in Melbourne
Customer Care Coordinator
Asian-Causeway Paints
Panadura
10.2010 - 07.2018
- Company Overview: Berger Paints - Singapore
- Interacted directly with potential, new, and existing customers through various communication channels.
- Informed customers about the latest products and promotions, driving sales and brand awareness.
- Monitored and ensured the completion of outstanding orders and inquiries, maintaining customer satisfaction.
- Emphasized product features based on customer needs analysis, providing tailored solutions.
- Resolved face-to-face, telephone, and email queries efficiently, addressing customer concerns promptly.
- Addressed and resolved issues in a timely manner, ensuring customer satisfaction and loyalty.
- Promoted teamwork within the department and organization, fostering a collaborative work environment.
- Berger Paints - Singapore
Client Services Executive
ADZ Insurance Brokers
Colombo 02
09.2008 - 08.2010
- Company Overview: MARSH McLennan
- Identified and approached corporate and individual customers to assess general insurance needs.
- Built and managed a customer base, understanding their expectations and requirements to ensure satisfaction.
- Exchanged correspondence with customers on various matters, providing timely and accurate information.
- Established working relationships with prominent insurance companies through relationship marketing.
- MARSH McLennan
Insurance Assistant-Underwriting & Claims
Janashakthi Insurance
Colombo 2
05.2005 - 08.2008
- Company Overview: Allianz
- Drew up competitive insurance premium quotes, ensuring accuracy and compliance.
- Maintained detailed and accurate records of policies underwritten and decisions made.
- Negotiated and defined specific terms of insurance policies with brokers and policyholders.
- Processed new insurance claim notifications and guided policyholders on claim procedures.
- Collected accurate documents to proceed with claims, consulting with legal and loss adjusters.
- Prepared initial cost estimates for claims, ensuring accurate financial assessments.
- Handled and managed all administrative aspects of claims, ensuring efficient processing.
- Allianz
Education
Post-graduate Diploma - Business Administration
University of Colombo
SL01.2025
Diploma - Digital Marketing
AIB Institute
Colombo 05, SL01.2019
Executive Diploma - Business Administration
University of Colombo
SL01.2018
G.C.E Advance Level - French, Logic & Scientific Method, English Literature
Visakha Vidyalaya
Colombo 0405.2004
Skills
- Customer relationship management
- Sales support
- Effective communication
- Team collaboration
- Problem solving
- Business development understanding
- Customer account management
Training
- Customer Delight & Training Sessions on Telephone Skills, Sales & Marketing Training Forum, Colombo 8, Colombo, Western Province, 00800
- Customer Care & Effective Telephone Skills, Institute of Industrial Techno management, Colombo 8, Colombo, Western Province, 00800
References
- Mr. Pankaja Rajahetti, Senior Compliance Manager - Finance
Tea Drop, 1st floor, Green Lanka Towers,Colombo 02.
P: (+94)777-990451 E: pankaja@teadrop.com.au
- Mr. S. A. R. Malith Jayawardene, Head of Corporate General Insurance
People's Insurance PLC, Colombo 05
P: (+94)774-989614 E: malithj@peoplesinsurance.lk
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
Customer Service Executive
Teadrop Pty Ltd
07.2018 - Current
Customer Care Coordinator
Asian-Causeway Paints
10.2010 - 07.2018
Client Services Executive
ADZ Insurance Brokers
09.2008 - 08.2010
Insurance Assistant-Underwriting & Claims
Janashakthi Insurance
05.2005 - 08.2008
Post-graduate Diploma - Business Administration
University of Colombo
Diploma - Digital Marketing
AIB Institute
Executive Diploma - Business Administration
University of Colombo
G.C.E Advance Level - French, Logic & Scientific Method, English Literature
Visakha Vidyalaya
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