Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hobbies and Interests
Languages
Personal Information
Languages
References
Timeline
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Akeel Lukman

Akeel Lukman

Gampaha Malwana,WP

Summary

Dedicated and detail-oriented Level 1 Service Desk Engineer with a passion for for providing exceptional technical support to end-users. Proven ability to troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and optimal user experience. Skilled in ticket management, remote support, and user account administration. Strong communication and customer service skills with a commitment to delivering high-quality IT solutions and maintaining client satisfaction. Eager to contribute technical expertise and support initiatives that drive organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Engineer L01

Techzaz Groups
01.2023 - Current
  • As an Associate Engineer L1, I excel in delivering technical support across phone, email, chat, and in-person platforms
  • I diagnose and resolve hardware, software, and network issues promptly, ensuring minimal disruption
  • I manage user accounts and access rights in adherence to company policies and actively contribute to system configurations, installations, upgrades, and maintenance using remote tools
  • My skills include creating knowledge base articles and providing personalized training on IT tools to optimize user proficiency and satisfaction

Member

LEO CLUBS
01.2021 - Current
  • Member of LEO Clubs Monarch Colombo 306 A2

Senior Prefect

Al Mubarak National College
01.2020 - 12.2022
  • Enhanced abilities in leadership, time management, and resolving conflicts by handling everyday duties.
  • Supervised student behavior to promote adherence to school guidelines.
  • Provided leadership to junior prefects, maintaining order throughout the school.

Member and Leader Sustainable Devolopment Commite

Al Mubarak National College
01.2017 - 12.2018
  • Directed project timelines and resources to achieve targeted objectives.
  • Promoted environmental responsibility by nurturing sustainability-focused collaborations.
  • Drove sustainable practices through comprehensive campus programs.
  • Implemented programs aimed at increasing environmental awareness in the educational setting.
  • Organized diverse environmental events, promoting sustainability among students and staff.

Education

Higher National Diploma - Computing

Asia Institute of Business and Science
12.2025

Advance level - Engineering Technology

Al Mubarak National College
01-2023

Foundation in Science - maths

Lincoln University college
12.2022

Ordinary level -

Al Mubarak national college
12.2019

Skills

  • Teamwork
  • Leadership
  • Communication
  • Analytical Problem-Solving
  • Interpersonal skills
  • Time management
  • Multitasking capacity
  • Git Repository Management
  • Cybersecurity
  • Networking
  • Adaptability
  • Work ethic
  • Technical skills
  • Experience analyzing data

Certification

  • Computer hardware
  • Microsoft Office
  • Graphic design and multimedia
  • Cisco Cyber Threat Management
  • Cisco is creating compelling reports
  • Cisco computer hardware basics
  • Cisco Introduction to Cyber Security
  • Cisco networking, addressing, and basic troubleshooting
  • Cisco's Introduction to IoT
  • Cisco Certified Cyber Security
  • Cisco ethical hacker

Volunteer Experience

  • Member, LEO CLUBS, 01/01/21, Current
  • Senior Prefect, Al Mubarak National College, 01/01/20, 01/01/22
  • Member and Leader, Sustainable Development Committee (MAS), 01/01/17, 01/01/18

Hobbies and Interests

  • Football
  • Cricket
  • Gym
  • Adventure
  • Movies
  • Songs

Languages

  • English, Intermediate (B1)
  • Sinhala, Upper Intermediate (B2)
  • Tamil, Advanced (C1)

Personal Information

  • ID Number: 200230100564
  • Date of Birth: 10/27/02
  • Nationality: Sri Lankan

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
sinhala
Advanced (C1)
C1

References

References available upon request.

Timeline

Associate Engineer L01

Techzaz Groups
01.2023 - Current

Member

LEO CLUBS
01.2021 - Current

Senior Prefect

Al Mubarak National College
01.2020 - 12.2022

Member and Leader Sustainable Devolopment Commite

Al Mubarak National College
01.2017 - 12.2018

Higher National Diploma - Computing

Asia Institute of Business and Science

Advance level - Engineering Technology

Al Mubarak National College

Foundation in Science - maths

Lincoln University college

Ordinary level -

Al Mubarak national college

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Akeel Lukman