Ahamed Al Aman

• Exceptional Customer Service Skills:Consistently delivered outstanding customer service, effectively addressing diverse client needs on a daily basis.
  
• Client Relationship Management:Expertly handled clients with varying preferences and biases, ensuring personalized and satisfactory experiences.
  
• Sales Mastery:Demonstrated top-tier sales skills; achieved Top Performer status for profit and conversions in 2022 and 2023, and Runner-Up in 2021.
  Maintained a impeccable record with zero complaints over a tenure of 5+ years.
  
• Problem Solving and Complaint Resolution:Proficiently managed and resolved hundreds of complaints, successfully resolving up to 90% of cases.
  
• Operational Monitoring and Improvement:Oversaw daily tasks and sales, continuously seeking opportunities for improvement and optimization.
  
• Industry Expertise:Possessed extensive knowledge of airline industry and holiday products, enhancing service offerings and client satisfaction.
  
• Team Management:Efficiently managed team statistics and daily tasks, fostering a collaborative and productive work environment.
  
• Client Engagement and After-Sales Service:Worked closely with clients, providing exceptional after-sales service to ensure ongoing satisfaction and loyalty.
  
• Group Reservations and Multi-Center Holidays:Specialized in handling large group reservations and organizing multi-center holidays, ensuring seamless and enjoyable experiences.
  

• Issuing / Re-Issuing airline tickets
• Handling Visa for the specific countries for tourist and business
purposes
• Confirming and modify flight reservations
• Prepare and locate records and information for customers
• Ensuring that colleagues and customers follow proper procedures
• Keeping records and information of the respected clients
• Arranging travel insurance and accommodation for all travelers
• Acting as a general resource and point of contact for travel-related
issues; assisting travelers with travel-related issues or concerns
• Researching, negotiating, and secure rate with airlines, hotels and
suppliers
• Receiving and responding to incoming travel requests on behalf of the Company