Achira Thushan Bandara
Thambuththegama
Summary
Dynamic banking professional with extensive experience at National Development Bank PLC, excelling in branch operations and recovery strategies. Proven track record in enhancing recovery rates and minimizing NPLs through innovative problem-solving and compliance with KYC and AML regulations. Strong leadership and customer service skills drive operational excellence and business growth.
Overview
16
16
years of professional experience
Work History
REGIONAL RECOVERY OFFICER – SME RECOVERY
National Development Bank PLC
01.2020 - 02.2025
- Company Overview: National Development Bank PLC is a leading bank in Sri Lanka, focusing on providing financial services and solutions to individuals and businesses.
- Spearheaded collection and recovery efforts in central region driving significant improvements in recovery rates and NPL reduction.
- Partnered closely with portfolio managers to proactively identify risks, develop tailored recovery plans, and optimize portfolio performance.
- Successfully identified and resolved complex problem cases, negotiating amicable settlements and minimizing NPL additions.
- Collaborated with legal teams to expedite litigation processes, ensuring strict adherence to fair collection practices and regulatory guidelines.
- Implemented innovative strategies, rigorous monitoring systems, and targeted outreach programs to optimize collection processes and minimize NPLs.
- Conducted thorough creditworthiness assessments for SME customers, preparing detailed credit reports to inform lending decisions.
- National Development Bank PLC is a leading bank in Sri Lanka, focusing on providing financial services and solutions to individuals and businesses.
SENIOR BANKING ASSOCIATE – HINGURANGODA BRANCH
National Development Bank PLC
Hingurangoda
01.2016 - 01.2020
- Company Overview: National Development Bank PLC is a leading bank in Sri Lanka, focusing on providing financial services and solutions to individuals and businesses.
- Oversaw and managed daily branch operations, ensuring efficiency and compliance with bank policies and procedures.
- Processed and verified various banking transactions, including cash management, account opening, and customer inquiries, with a focus on accuracy and security.
- Handled foreign exchange transactions, telegraphic transfers, bank guarantees, bonds, and letters of credit, adhering to regulatory requirements.
- Ensured compliance with KYC, AML, and FIU guidelines in all operational activities.
- Provided exceptional customer service, resolving complex issues and addressing customer needs related to accounts and transactions.
- Supported loan processing, including disbursements, recoveries, and restructuring, while maintaining operational efficiency.
- Contributed to business growth by identifying opportunities and promoting banking products and services to customers.
- National Development Bank PLC is a leading bank in Sri Lanka, focusing on providing financial services and solutions to individuals and businesses.
CUSTOMER SERVICE REPRESENTATIVE
COMMERCIAL BANK
01.2009 - 01.2016
- Company Overview: Commercial Bank Ceylon Limited is one of the largest private banks in Sri Lanka, providing a wide range of banking and financial services.
- Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and offering solutions to ensure a positive banking experience.
- Efficiently handle customer transactions, such as deposits, withdrawals, transfers, and account inquiries, while adhering to bank policies and procedures to maintain accuracy and security.
- Commercial Bank Ceylon Limited is one of the largest private banks in Sri Lanka, providing a wide range of banking and financial services.
Education
General Certificate of Education (Advanced Level) Examination -
Sri Lanka01.2007
Certificate in Banking and Finance -
Institute of Banker of Sri Lanka
Diploma in Business Information Technology -
Institute of Banker of Sri Lanka
Diploma in Banking and Finance - Partly Qualified -
Institute of Banker of Sri Lanka
Master of Business Administration -
London Metropolitan University
Skills
- Branch Operations Management
- Cash Management and Foreign Exchange
- Customer Service Management
- KYC
- AML and FIU compliance
- CBSL Reporting
- Marketing and Sales Orientation
- Business Acumen
- Team leadership and coordination
- Policy and Procedure Implementation
- Operational Processes
- Public relations
Personal Information
- Date of Birth: 08/03/88
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Single
References
- Mr. Ruchinda Kodagoda, Head of SME Recovery & Collection, National Development Bank PLC, ruchinda.kodagoda@ndbbank.com, 077-3980327, 011 2448448 (Ext 33023)
- Mr. Thilina Hewage, Regional Manager - Central Region, National Development Bank PLC, thilina.hewage@ndbbank.com, 077-2347953, 081-2238786
Extracurricular Activities
Participated in all athletic events in school level.
Achievements And Skills
Prioritization and time management, Effective communication (Tamil, Sinhala, English), Decision-making under pressure, Successfully managing the tasks and delegating responsibilities to meet tight deadlines. Consistently meets the targets assigned by management through effective communication and problem-solving skills.
Educational Qualifications
General Certificate of Education (Advanced Level) Examination, Sri Lanka, 2007, Certificate in Banking and Finance - Institute of Banker of Sri Lanka, Diploma in Business Information Technology - Institute of Banker of Sri Lanka, Diploma in Banking and Finance - Partly Qualified - Institute of Banker of Sri Lanka, Master of Business Administration - London Metropolitan University
Timeline
REGIONAL RECOVERY OFFICER – SME RECOVERY
National Development Bank PLC
01.2020 - 02.2025
SENIOR BANKING ASSOCIATE – HINGURANGODA BRANCH
National Development Bank PLC
01.2016 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
COMMERCIAL BANK
01.2009 - 01.2016
General Certificate of Education (Advanced Level) Examination -
Certificate in Banking and Finance -
Institute of Banker of Sri Lanka
Diploma in Business Information Technology -
Institute of Banker of Sri Lanka
Diploma in Banking and Finance - Partly Qualified -
Institute of Banker of Sri Lanka
Master of Business Administration -
London Metropolitan University
Similar Profiles
Malinda DassanayakeMalinda Dassanayake
Branch Manager at National Development bank PLCBranch Manager at National Development bank PLC
Aishwariya GeorgeAishwariya George
Senior Banking Associate-Junior Executive at National Development Bank PLCSenior Banking Associate-Junior Executive at National Development Bank PLC
Sathyakumar SodalamuthuSathyakumar Sodalamuthu
Assistant Branch Manager at National Development Bank PLCAssistant Branch Manager at National Development Bank PLC