Achini Ranaweera
Colombo
Summary
Dedicated customer service professional with proven experience in managing customer relationships, resolving conflicts, and delivering exceptional support. Skilled in e-commerce operations, including handling returns and improving processes. Known for strong problem-solving abilities, excellent communication skills, and a customer-centric approach that fosters long-term relationships. Adept at working under pressure, managing multiple priorities, and analyzing customer feedback to implement meaningful improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Customer Success
Slate Science - Matific
11.2022 - Current
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
Assistant Manager - Ecommerce
ikman (pvt) ltd
01.2017 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed senior-level personnel working in marketing and sales capacities.
Business Development Manager
Sagami Travels & Tours (Pvt) Ltd
01.2016 - 01.2017
- Screen potential business deals and close the deals
- Keep records of sales, revenue, invoices etc
- Build long-term relationships with customers
- Develop entry level staff into valuable sales people
Senior Assistant Manager
Australian Migration Services (Pvt) Ltd
01.2015 - 01.2016
- Prepare sales forecasts
- Ensure sales, finance & legal policies are met
- Manage the inside sales representatives team
Senior Assistant Manager
HNB Assurance PLC
01.2011 - 01.2015
- Achieve monthly sales revenue targets
- Attending sales presentation meetings
- Building a sales pipeline
Customer Service Executive
Union Assurance PLC
01.2007 - 01.2011
- Customer problem management
- Achieve sales targets
- Establish and maintain customer relationship
Junior Secretary
Walker Sons & Company Limited
01.2007
- Answering calls and managing queries
- Typing, preparing and collating reports & Filing
- Liaising with relevant organizations and clients
Customer Service Assistant
S.DV International Logistics (Pvt) Ltd
01.2006
- Service Assistance for the Sales Team
- Resolve Customer Complaints
- Process customer accounts and file documents
Education
MBA -
University of Wales Trinity Saint David
Diploma -
London Chamber of Commerce and Industry
G.C.E Advanced Level -
St. Lawrence's Convent
G.C.E Ordinary Level -
Skills
- Strong interpersonal relationship skills
- Presentation & Communication Skills
- Sales
- Public Speaking
- Strong supervisory leadership skills
- Team player
- Quick Learner
- Customer Service
- Problem-Solving Skill
Certification
- Certificate for Customer Service Executive, UAL Character precepts
- Certificate for Coordinating Executive, UAL Character precepts training
References
Non related Referees can be provided upon request
Certificationstatement
I hereby certify that particulars furnished by me are true and accurate to the best of my knowledge.
Scuba Diving
It's not just a recreational activity—divers often discover vibrant coral reefs, shipwrecks, and marine life while gaining a deeper appreciation for the underwater world. Plus, scuba diving can range from shallow reef dives to technical diving in caves or at extreme depths.
Languages
Sinhalese
Native language
English
Advanced
C1
Timeline
Senior Customer Success
Slate Science - Matific
11.2022 - Current
Assistant Manager - Ecommerce
ikman (pvt) ltd
01.2017 - 10.2022
Business Development Manager
Sagami Travels & Tours (Pvt) Ltd
01.2016 - 01.2017
Senior Assistant Manager
Australian Migration Services (Pvt) Ltd
01.2015 - 01.2016
Senior Assistant Manager
HNB Assurance PLC
01.2011 - 01.2015
Customer Service Executive
Union Assurance PLC
01.2007 - 01.2011
Junior Secretary
Walker Sons & Company Limited
01.2007
Customer Service Assistant
S.DV International Logistics (Pvt) Ltd
01.2006
Diploma -
London Chamber of Commerce and Industry
G.C.E Ordinary Level -
MBA -
University of Wales Trinity Saint David
G.C.E Advanced Level -
St. Lawrence's Convent
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