Summary
Overview
Work History
Education
Skills
Birthday
Personal Information
Other Qualifications
Certification
Languages
Timeline
Generic
Achala Unagolla

Achala Unagolla

Summary

Secure a responsible job in a place where I can implement what I have learned and studied, as well as developing my knowledge and gaining further experience.

Dedicated, young, currently studying for Higher. Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Trainee Engineer

Enexe.pvt
06.2023 - Current
  • Improved overall project efficiency by streamlining communication channels and providing timely updates to team members.
  • Assisted in the design of engineering projects, resulting in higher quality outputs and better client satisfaction.
  • Reduced project completion time by effectively prioritizing tasks and managing resources efficiently.
  • Enhanced team productivity with regular progress reviews, feedback sessions, and implementing necessary adjustments.

Helpdesk Support Engineer

NDB Bank
06.2023 - Current
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
  • Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
  • Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
  • Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.

Education

Bachelor of Science - Software Engineering

University of Vocational Technology
Sri Lanka
12.2027

High School Diploma -

Bandaranayake College
Gampaha, Sri Lanka
02.2022

G.C.E.O/L

Thakshila College Gampaha
Gampaha, Sri Lanka
12.2018

Skills

  • Word
  • Excel
  • Power Point
  • HTML
  • CSS
  • PHP
  • SQL
  • Digital Communication
  • Security Protocols
  • Network configuration
  • Helpdesk operations
  • Remote Support
  • Ticket management
  • Hardware and Software Repair
  • Programming
  • Backup and recovery
  • Technical Support
  • Hardware troubleshooting
  • LAN/WAN

Birthday

10/23/02

Personal Information

  • Gender: Male
  • Nationality: Sri Lankan

Other Qualifications

Have gained certificates in English Examinations, Swimming and Athletics. Studied at ESOFT Metro Campus, Gampaha (2019) English and ICT Course

Certification

  • Certified as an IT Support Engineer, ENEXE.PVT - 2023-2024

Languages

Sinhala
Native language
English
Native or Bilingual
A1

Timeline

Trainee Engineer

Enexe.pvt
06.2023 - Current

Helpdesk Support Engineer

NDB Bank
06.2023 - Current

Bachelor of Science - Software Engineering

University of Vocational Technology

High School Diploma -

Bandaranayake College

G.C.E.O/L

Thakshila College Gampaha

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Achala Unagolla