Achala Dulanjani Samuel
Abudhabi
Summary
Dynamic Assistant Manager with proven expertise in customer service and staff training at Twinkle Beauty Spa. Recognized for enhancing client satisfaction and loyalty through effective problem-solving and performance evaluation. Skilled in inventory management and adept at fostering team collaboration to drive operational excellence. Committed to maintaining high standards and compliance.
Overview
13
13
years of professional experience
Work History
Assistant Manager/ Team leader/ Supervisor
Twinkle Beauty Spa
Abudhabi
01.2023 - Current
- Ensure a high standard of customer service is maintained by addressing client concerns and handling any complaints or issues.
- Assist clients in selecting services or packages that best meet their needs and provide guidance on skincare products, treatments, or therapies.
- Build and maintain strong relationships with regular clients and encourage customer loyalty.
- Supervise the daily activities of spa staff, including aestheticians, massage therapists, receptionists, and other support staff.
- Provide training and development opportunities to staff on customer service, new treatments, and spa policies.
- Monitor staff performance, conduct appraisals, and offer feedback to ensure employees are meeting expectations.
- Oversee the day-to-day operations of the spa, ensuring everything runs smoothly and efficiently.
- Assist with scheduling appointments, managing staff shifts, and ensuring adequate staffing levels at all times.
- Ensure that the spa is clean, organized, and adheres to health and safety standards.
Assistant Manager
BellacureBeauty Lounge
Abudhabi
01.2018 - 01.2023
- Handling Day today Operation and client Complaints
- Monitoring Stock movement and make push the retail sales and suggest promotions to move stock in services and retail sales
- Monitor products usage on professional services through monthly reports
- Monitoring and replenishing Petty Cash
- Handled Customer inquiries, complaints through call, emails & over the counter
- Responsible for planning staff training, monitoring their performance and ensuring procedures are correctly followed and all services are offered
- Receiving stock purchases on the system by matching invoices to received orders, and ensuring stock is uploaded on the system accurately
- Daily monitoring of stock expiry dates and reports any stock that has 6 months validity
- Monthly analysis of customers visits pattern, do follow up calls to ensure customers satisfaction and rebooking and suggest promotions
- Maintain Employees' files, with daily update for salary transfer end of the month, according to attendance, deductions, etc
- Based on the daily performance reports you will be receiving from each branch executive
- Daily correct bank deposits preparations, changer and petty cash
Assistant Operation Officer
Ultimate technology L.L.C
Abu Dhabi
01.2017 - 01.2018
- Company Overview: IT Company
- Handled cold calls
- Handled Customer inquiries, complaints through call & emails
- Follow-ups & closing quotations
- Arranged day today working schedules for the engineers
- Managed client's appointments
- Handled Annual Maintainers Contracts
- Deal with suppliers/ subcontracts
- Ordering & delivering
- Data entry & monitoring
- Worked as a personal Secretary of CEO
- Monitoring the cash flow
- Documentation (for all employees)
- Petty cash entry and closing
- Review of outstanding of customers account
- IT Company
Senior Executive - Customer Services Department
Ceylinco Life Insurance Ltd
Sri Lanka
01.2012 - 01.2017
- Company Overview: Sri Lankan Number 01 Insurance Company
- I have won the Merit award from Sri Lankan Number 01 Insurance Company as a best Customer Service Officer in year 2014.
- Providing prompt and accurate responses to customer inquiries via phone, email, chat, or in person. This involves explaining policy terms, coverage details, claims processes, and helping clients with their concerns.
- Assisting clients with policy-related tasks, such as updating personal information, explaining policy options, processing renewals, and ensuring correct coverage is in place.
- Addressing complaints or issues raised by clients, investigating any problems, and resolving them in a timely manner while maintaining a professional demeanor.
- Overlook the team of Centralized Correspondence Department, Front Office and Reception
- Conduct system training to new staff
- Helping clients with their premium payments, understanding payment schedules, and providing assistance with any payment issues.
- Handled the Front Office direct customer queries
- Assisting the sales team by providing information to potential clients about life insurance policies, answering questions, and sometimes helping to generate leads.
- Sri Lankan Number 01 Insurance Company
Education
Diploma - Human Resources Management
Institute of Personal Management
Sri Lanka01.2016
Diploma - Information and Communication Technology
Aquinas College of Higher Studies
Sri Lanka01.2012
Skills
- Customer service
- Staff training
- Inventory management
- Client relationship management
- Health and safety compliance
- Team leadership
- Team collaboration
- Problem solving
- Customer service and satisfaction
- Performance evaluation
- Decision-making
- Orientating and training
- Product branding
- Promotional planning
- Performance reviewing
- Process improvement strategies
- Adaptability and flexibility
- Multitasking and organization
- Sign language
- Proficient in Microsoft Office
- Microsoft Office
- Workload management
- Verbal and written communication
- Business administration
- Project management abilities
- Enthusiasm
- Dedication
- Flexible
- Punctuality
- Conflict resolution
- Innovative
- Methodical
- Qualified Leadership and Management skills
- Knowledge about the SHORTCUTS system
- Contract management
Visa Details
N6750330, Employee Visa, 11/17/25
Awards
Best Customer Service Officer, Ceylinco Life Insurance Ltd, 2014
Profile Academy
- Diploma in Information and Communication Technology, Aquinas College of Higher Studies, Sri Lanka, 12/01/12
- Diploma in Human Resources Management, Institute of Personal Management, Sri Lanka, 12/01/16
Personal Information
- Age: 33
- Date of Birth: 12/02/92
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Assistant Manager/ Team leader/ Supervisor
Twinkle Beauty Spa
01.2023 - Current
Assistant Manager
BellacureBeauty Lounge
01.2018 - 01.2023
Assistant Operation Officer
Ultimate technology L.L.C
01.2017 - 01.2018
Senior Executive - Customer Services Department
Ceylinco Life Insurance Ltd
01.2012 - 01.2017
Diploma - Human Resources Management
Institute of Personal Management
Diploma - Information and Communication Technology
Aquinas College of Higher Studies
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