Abinesh Amirthalingam

• Managing code migration across environments to ensure continued and synchronized functionality.

• Experience with Sales Force, Confluence, and JIRA.

• Involvement in client onboarding activities with the onsite team.

• Execute configuration setups for existing and potential new customers.

• Hands-on experience in database-level query executions & reports (PostgreSQL, SQL).

• Manage Web services & rule engine-related integrations & configurations.

• Provide detailed root cause analysis (RCA) documents for major production incidents.

• Participate in weekly scrum ceremonies with the product teams.

• Coordinate P1 incidents/ bridge calls with the onsite team & engineering teams.

• Overlook the health of client-facing environments to ensure availability.

• Execute feasibility study/ gap analysis on various products with the current behavior and notify product owners of improvements.

• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices.

• Create Knowledge Base articles for repetitive issues.

• Performing analyses on software application functionality and suggesting improvements.

• Work together with relevant teams and departments to improve products.

• Ensuring effective front-end and back-end functionality of applications.

• Ability to write efficient queries, develop databases and create applications using SQL.

• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.

• Provide support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives.

• Determining appropriate methods to analyze operations, relevant information, and data.
• Documenting findings, preparing reports, and making recommendations.
• Determining the effectiveness of new processes.
• Maintain diverse datasets sourced from multiple channels, guaranteeing accuracy and consistency for each customer's unique requirements.
• Effectively used advanced Excel features to process and manipulate large datasets for efficient analysis and presentation of findings.
• Worked closely with US account managers to communicate effectively, understand their needs, and align data analyses with business goals.