Abdul Rahman

Key Responsibilities & Achievements: Contract Specialist Responsibilities: Quality Analyst Responsibilities:

jWith 10 months of experience as a Process Analyst, I have developed strong expertise in contract lifecycle management, procurement processes, compliance monitoring, and quality assurance. My role involves ensuring accuracy, efficiency, and risk mitigation in contract management while collaborating with cross-functional teams to optimize business operations. Additionally, I have taken on responsibilities as a Quality Analyst, where I ensure process compliance and maintain operational excellence.

• Appointed as the Contract Specialist for the Xerox project, which transitioned to HCL, playing a key role in contract execution and management.
• Reviewed and analyzed documentation and processed data submitted by the Sales and Order Management teams, ensuring compliance before contract setup in the system.
• Successfully cleared a backlog in just three months, which had been held for over a year, significantly improving process efficiency.
• Managed the full procurement cycle, including planning, reviewing, soliciting, awarding, administering, and closing out contracts to ensure a seamless transition at all procurement levels.
• Collaborated and communicated effectively with multiple departments, including Sales, Order Management, Accounts Receivables, Accounts Payables, and Senior Management, to ensure smooth contract execution.
• Part of the pilot batch, where I demonstrated exceptional performance, leading to mentoring and training junior team members to ensure knowledge transfer and process standardization.
• Handled client calls and customer service through the Genesys call application, ensuring effective communication and issue resolution.
• Developed a strong team culture, fostering collaboration, engagement, and efficiency among team members.
• Gained knowledge of Order-to-Cash (OTC) processes, applications, and financial operations, adding value to contract management responsibilities.
• Promoted internally as a Quality Analyst – Maker & Checker, responsible for:Conducting quality audits on contract processing to ensure compliance with policies and contractual obligations.
  Identifying process gaps and implementing corrective measures to enhance accuracy and efficiency.
  Maintaining reports and KPI scores to track individual and team performance, ensuring adherence to SLAs.
  Reducing risk exposure by enforcing strict compliance standards and proactively addressing potential issues.
  Standardizing processes and documentation to improve operational consistency and reduce errors.
  Providing detailed feedback and coaching to team members to enhance quality and performance.
  Collaborating with leadership and process owners to optimize workflows and drive continuous improvement initiatives.
  

This experience has strengthened my expertise in contract lifecycle management, quality assurance, compliance monitoring, procurement analysis, and risk assessment—aligning with my career aspirations in contract administration, process optimization, and business analysis.

Joined as a Business Development Officer in November 2022, I have gained 19 months of experience in business development, product promotion, and market expansion. Throughout my tenure, I have developed strong expertise in customer service, client relationship management, and strategic marketing.

Key Highlights:

• Experienced in branch operations, banking processes, and financial product promotion.
• Successfully led multiple campaigns and promotional activities at the Dematagoda branch, enhancing customer engagement and sales growth.
• Consistently achieved and exceeded sales targets within set timelines.
• Skilled in identifying new business opportunities and implementing strategies to drive revenue growth.
• Certified as one of the Top 10 Best Performing Business Development Officers in 2023 for outstanding performance and contributions.
• Proficient in handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Strong understanding of financial products, credit analysis, and risk assessment.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.