Imanka Hikkaduwage
Financial Services Professional
Toronto
Summary
Dedicated banking and Payment Cards professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Asst Mgr-Cards Business Develpmt & Portfolio Mgt
Hatton National Bank PLC
Colombo
01.2021 - 05.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Executive-Card Centre
Hatton National Bank PLC
Colombo
11.2014 - 12.2021
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
- Utilized appropriate financial tools to manage accounts payable and receivable.
- Conducted business forecasts to identify recent developments.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Interviewed, recruited and trained new onboarding candidates.
- Monitored expenditures to mitigate risk of overages.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Collaborated with back-office team members to facilitate seamless business execution.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Located bottlenecks to streamline existing processes.
- Established and implemented departmental policies, goals and objectives.
Bank Associate
Hatton National Bank PLC
Colombo
11.2008 - 10.2014
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Representative
HSBC Data Processing Lanka (Pvt) Ltd
Colombo
04.2006 - 10.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Education
MBA - Business Administration
Cardiff Metropolitan University
United Kingdom 03.2015 - 05.2017
Diploma in General Psychology - General Psychology
Colombo Institute of Research And Psychology
Sri Lanka 01.2016 - 12.2016
Postgraduate Executive Diploma in Bank Management - Bank Management
Institute of Bankers of Sri Lanka (IBSL)
Sri Lanka 12.2014 - 12.2015
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
Sri Lanka 03.2014 - 11.2014
Certificate in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
Sri Lanka 03.2011 - 12.2013
Skills
Business growth and retention
Business Processes
Long-term business planning and execution
Business communication
Business opportunity development
Project Management
Timeline
Asst Mgr-Cards Business Develpmt & Portfolio Mgt
Hatton National Bank PLC
01.2021 - 05.2022
Diploma in General Psychology - General Psychology
Colombo Institute of Research And Psychology
01.2016 - 12.2016
MBA - Business Administration
Cardiff Metropolitan University
03.2015 - 05.2017
Postgraduate Executive Diploma in Bank Management - Bank Management
Institute of Bankers of Sri Lanka (IBSL)
12.2014 - 12.2015
Executive-Card Centre
Hatton National Bank PLC
11.2014 - 12.2021
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
03.2014 - 11.2014
Certificate in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
03.2011 - 12.2013
Bank Associate
Hatton National Bank PLC
11.2008 - 10.2014
Customer Service Representative
HSBC Data Processing Lanka (Pvt) Ltd
04.2006 - 10.2008